facebooktwitterpinterest
mobil menu

Dunelm

  1. London
  2. London Home Goods Store

Reviews, get directions and contact details for Dunelm

Dunelm
Chain retailer of bedding, curtains & soft furnishings, plus kitchen equipment & home goods.
Address: Valley Retail Park, 18 Daniell Way, London CR0 4YJ, UK
Phone: 020 3376 6525
State: Greater London
City: London
Zip Code: CR0 4YJ

opening times

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info
Similar places near
Dunelm Dunelm 5 km We ordered Made To Measure curtains on the 29th August and actually got a usable pair...
Chris Stevens Ltd Chris Stevens Ltd 25 km
Dunelm Dunelm 26 km Good place to shop for home furnishings. The store was busy with customers. Did not p...
Reviews
I had such a great experience at Dunelm Croydon, and I have to give a special mention to Abukar Olow, the security guard. From the moment I walked in, he was incredibly welcoming, professional, and approachable. It’s rare to come across someone who takes so much pride in their role while making customers feel genuinely valued and safe.nnAbukar went above and beyond with his excellent customer service, greeting people with a smile, offering assistance when needed, and creating a friendly atmosphere throughout the store. His professionalism, attentiveness, and positive attitude truly stood out and made my visit even more enjoyable.nnDunelm is lucky to have someone like Abukar representing the store. He is a real credit to the team, and I hope his hard work and dedication receive the recognition they deserve. Thank you, Abukar, for making such a positive impression!
Date: 3rd February 2026nnVisited Dunelm Purley Retail Park, Croydon around 13:00 today with my husband to buy curtains. We found a curtain originally £95 marked down to £76.50 in the sale section. At self-checkout, it scanned at £95.nnThe staff member supervising was extremely rude and unprofessional. Despite the sale sticker clearly displayed, he grabbed the item from my husband’s hand, removed the discount sticker forcefully, and insisted the price was £95, saying the offer had ended. When asked for his name, he initially refused and later said “Rohan” not clear if correct.nnThis behavior was humiliating and disrespectful, happening in front of other customers. We have been loyal Dunelm shoppers for years, but this experience has left us very disappointed. I urge Dunelm to train staff properly in customer service and take such incidents seriously.nnAttached is a photo showing the staff removing the discount sticker face not shown.
I am writing to express my disappointment following two recent experiences with Dunelm, both of which have left me extremely dissatisfied with the level of customer service I received.nnThe first issue related to an online order of vinyl peel-and-stick tiles. Unfortunately, the colour of the tiles appeared different on the website compared to the actual product. Due to being away for a couple of weeks, I missed the returns window by a short period. However, the product was still being sold online at full price and remained in perfect condition. I was therefore extremely surprised that I was refused not only a refund, but also a store credit or exchange. As someone who was willing to continue spending the same amount with Dunelm, I found this approach unnecessarily inflexible and very disappointing.nnThe second issue occurred more recently. I placed an online order where several smaller items were marked for in-store collection because they were unavailable for home delivery, while the larger items — including rugs and furniture — were clearly expected to be delivered to my home address.nnTo my shock, when I arrived at the store to collect the smaller items, I discovered that the entire order had been delivered there instead. This included several large, bulky, and heavy items. I do not drive and had made arrangements based on the understanding that these larger products would be delivered to my home. As a result, I was forced to pay an unexpected additional £12 for a taxi in order to transport the items home.nnBoth situations have caused unnecessary inconvenience, expense, and frustration. I would appreciate it if you could review these experiences and consider an appropriate gesture of goodwill, particularly regarding the additional transport costs I incurred due to the delivery error.
I had an incredible experience with the blind section at this store. Mark took his time, ensuring I wasn’t rushed at all. He guided me from start to finish, helping with measurements, sizes, and making sure I got the perfect product. I highly recommend mark and the entire company—top-notch service!
I visited Dunelm Purley Way yesterday to collect a Click & Collect order and was very disappointed with the customer service I received.nnWhen I collected my parcel, a member of staff failed to mark the order as collected. Around an hour later, I returned to the store because I wasn’t happy with the colour of the item and wanted to return it.nnUnfortunately, the experience was made worse by the way I was treated by staff. My son had accidentally opened the packaging, but the item was otherwise unused and I had only collected it around an hour earlier. I explained this to the supervisor or manager, Rohaan, and politely asked if a refund could be processed. Rather than showing any understanding or trying to help, he was dismissive and refused the refund.nnWhat upset me most was not just the decision itself, but the manner in which I was spoken to. The communication from Rohaan came across as rude, condescending, and lacking in customer care. Another staff member, Natalia, repeatedly interrupted the conversation and was also rude in her approach.nnI understand that stores have return policies, and if the item could not be refunded due to the packaging being opened, that could have been explained professionally and respectfully. Instead, I felt dismissed and spoken down to throughout the interaction.nnOverall, this was a very disappointing experience and not the level of customer service I would expect. I hope Dunelm reviews how customer concerns are handled and provides further training to staff on respectful communication.
Comment on this business

Dunelm map

Directions to Dunelm with public transportation

Marlowe Way 100 meters
463
Valley Park Retail Park 160 meters
463
Franklin Way Valley Park 400 meters
S4
Beddington Farm Road Sorting Office 420 meters
463
Beddington Asda 430 meters
463
S4

to add Dunelm map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0036 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy