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Dr A Thornton - Pembroke House

  1. Paignton
  2. Pembrokeshire Doctor
  3. Pembroke Doctor

Reviews, get directions and contact details for Dr A Thornton - Pembroke House

Address: 266 Torquay Rd, Paignton TQ3 2EZ, UK
Phone: 01803 553558
State: Torbay
City: Paignton
Zip Code: TQ3 2EZ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:30 PM
Sunday: Closed

Update Info

related searches: Parkhill medical practice, Preston Doctors Surgery, Pembroke staff, Brunel medical practice, Pembroke health, Patient Access login, GMC register, Torquay Primary Care network
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Reviews
Wow... The receptionists are incredibly rude! I called to request some information and was immediately cut off mid sentence, patronised, belittled and told that they're very busy we all know this, but it does not give you the right to be rude. I'm a clinician in the NHS, which is also quite busy but would never talk to patients this way. This wasn't the first time. I understand that they probably have to deal with a lot of upset and verbal abuse but to be honest, I'm not surprised if they begin conversations this way. They are setting themselves up for negative conversations! Their approach is antagonistic from the very beginning so I'm really not surprised they get disgruntled patients! Please train your staff in how to have effective, polite ! conversations with service users. Let them in on a secret... 1. Not everyone is out to get you 2. Your behaviour is inviting negativity 3. Your day will be more pleasant if you begin by being pleasant yourself Try it....
I am mightily impressed by the service at Pembroke House. The receptionists are clear and to the point. They direct any queries efficiently with a prompt response from a Doctor or Nurse. Doctors and Nurses are kind and always helpful and always well presented. One of the tidiest surgeries I have been to and it's great to know their support is there.
Shocking service, recently merged with parkhill & now can never get passed the receptionist to get an appointment even when it's a small child with a very high temperature. Receptionist are also rude & when it comes to giving young children injections their procedure is horrendous, I am looking for a new doctor surgery.
It's really difficult to actually get a appointment to see a doctot, especially when you have to work, you are expected to be able to sit in and wait for a telephone call, sometimes into the evening, then the next day im expected at work and doctors, much preferred the old system where I could make a appointment for my day off. When you do get a appointment the service is acceptable, but confused by lack of patients in waiting rooms.
I Mourne the loss of the services of Dr howitt now that he has retired from Pembroke house. He kept me healthy for the last thirty years I was his patient. I have now seen other gp's and they have been excellent. The reception staff have been friendly, efficient and professional.
Reception staff friendly very helpful, always get a call back when needed. Clean surgery usually always on time would recommend.
I have been phoning since 8am now 8.40 and surgery closed .?????? Opens at 8 ..nothing on website to say there's problem Fuming
Receptionist was rude and unhelpful when I tried to sign up they didn't even have the correct paperwork for me to do so
Have always had fantastic service
It's great that it's not an evil
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