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Domino's Pizza Group

  1. Ilford
  2. Ilford Takeaway & Fast Food

Reviews, get directions and contact details for Domino's Pizza Group

"Find a wide range of pizza for delivery with Domino’s at London - Gants Hill. All our pizzas are made using 100% mozzarella, vine ripened tomatoes and our signature fresh dough."
Address: 34 Woodford Avenue , Ilford IG2 6XQ, XGL, GB
Phone: 020 8550 5566
State: XGL
City: Ilford
Zip Code: IG2 6XQ

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Reviews
We ordered pizza from dominos a few weeks back and the pizza was lovely. Delivery time was quick and food was piping hot when delivered. Their app is easy to use and interactive. Only reason I’m not giving 5 stars is because they do not serve halal meat and if they do it is not well advertised. Dominos would kill all local competition if they began using halal meat and slightly lowered their prices. Nonetheless the pizza was great and will be ordering again some time in the future.
The quality of the service is satisfactory, however, it would be beneficial for the company to recruit individuals who possess a clear understanding of the English language and can communicate fluently in English. It can be quite exasperating when I encounter an issue with my order, and the staff are unable to comprehend my concern due to language barriers.
Orderd pizza and chicken,both was stone cold,driver took 15 minutes plusses 15 minutes to find my house,I gave him instructions but still was late and cold I called shop and manager was unhelpful, and aside I could have a refund in five days,Food: 1/5
09/08/2019 Two days before the date above i left a google review for this store complaining about my order being wrong and staff giving out false information. i received a call on the morning of the date above and spoke to the manager called Mo he very kindly offered me a free Pizza which i happily accept. that very same evening i place an order over the phone my order was repeated to me twice and i was happy with it. But when my pizza arrived to my home their have gotten my toppings wrong yet again. I checked the label and what it was written was correct but the actual pizza was incorrect, whoever cooked my pizza did not read my order properly hence why their is an error. There should be no mushroom on the pineapple pizza, the image i attached to the review shows mushroom on the pineapple pizza. I called up the store to get this fix the Manager who i spoke to i can't not remember his name very well due to background noise from the store but i think he was called Friza, he was very rude to me over the phone i do not tolerate bad manners from anyone especially someone who is an manager. He told me that he will drive down to my home address himself and pick up the wrong pizza and also give me my money back. I responded by saying i accept my refund and was happy for the manager to collected the wrong pizza as i can not eat it due to my allergies but i do not accept his rude behaviour towards me. I waited for half an hour for someone to come collect the pizza but no one came. I called back to find what's happening and was told that no one in the store is aware of picking up any wrong pizza. There is poor communication in this store. 7/08/2019 I been ordering from Gant's Hill Domino's for many years and i have had some good experience with food quality lately I had some bad experience with food quality and staff issues. One of the main issues i have with my pizza is the the toppings are always wrong. When my pizza arrives i would always make sure the pizza is correct before eating. And it never is which leads me to wasting about 30-mins of my dinner time trying to deal with the matter with a member of staff over the phone. When trying to discus my issues the staff member are rude over the phone and don't believe what i am saying. On the 24th May 2019 I order pizza and when it arrived it had the wrong topping. my husband called up Gant's Hill domino's to explain to them that the pizza you sent out had the wrong toppings and demanded a whole new order to be sent out. The lady over the phone was not having it she said she can only send out the pizza that is wrong. My husband was not happy with this and explain to her we are celebrating my wife birthday and we are eating as a family, it is not fair that half of the family are eating one pizza while the other half have to wait. it is not my fault you got the order wrong, and wile i am on the phone to you my correct pizza is getting cold so i would like a fresh hot pizza sent out. After 30 mins trying to resolve this issues the lady decided to send out a whole new order. last month I order pizza again, and yet again the toppings were wrong, my sister in law called up dominion's their gave me option whether i want the pizza sent out or money back. she discuss whether she can claim the pizza next time she order they man over the phone agreed this is possible and put it on the system. my sister in law double checked that it is on the system. week later we tried to claim the free pizza and was told we are not entitle to it as it's not on the system. demanded to speak to the manager was told that manage has left and i am the manage. Gant's Hill Domion's has poor customer service skill and believes the manage need to re-trained them on giving out information. There is lack of communication within the store different information is given out without double checking. As a paying customer who spend £30 at this place, should be entitled to a public apology to me and my family for the way Gant's Hill store had dealt with my matter on different occasion.
Thin and crusty felt like I was biting into a biscuit. We had ordered two large pizzas - one was cooked well and another was over cooked/fried. Cheese was low and overall quality sucked. Never ordering from here again.
Horrible service. We ordered 1vege supreme and classic cheese & tomato and to my shock I received a cheeseburger. We are strictly vegetarian and the mixup of having a non vegetarian pizza put us off of having dinner. My son accidentally ate the pizza too. The guy on the phone said it would take them 20 mins to get the correct pizza. They expected us to wait for 20 mins and then start dinner that would be cold. I requested a refund and the guy said next time they would send 2 free pizza’s and wouldn’t give me a refund. Why would I get pizza from the same place where they push the blame on a delivery driver who only picks what they get ready. Be careful of what you get from your order. I sincerely hope I get the refund for the food we had to throw.
One of the bad stores. They don’t even know how to speak with customers. They speak very rude and they even say why I keep ordering when I don’t get what I need? I asked to change the dip for a side order, they said yes. When I received the order the dip was not changed and the lady on the phone says why I keep ordering when I don’t receive that and also says to go ahead and complain instead of speaking to them. Don’t expect a good customer service from here.
First time ordering from this branch, and was very impressed! Food was delivered promptly, the online tracker is useful to see where the Pizza's were, and the two medium pizza's were flawless! Fresh ingredients, freshly delivered and was surprised how quick they got it to me! Thanks guys, will definitely be ordering in future!
I bought a veg supreme pizza and a portion of bbq chicken wing 7 pieces, from Gants Hill branch at 18:06 earlier today. When it came to having the pizza at home, we found all the 7 pieces are the less meaty section wingette of the wing. There is the wing tip also called the flapper, the middle part is the wingette also called the flap, and then the meatiest part is called the drumette. Usually when one buys chicken wings, we get a mixture of the two. I rang the branch and spoke to the manager Ali, has listened and taken on board, my grievance and promises to share with the other staff to serve at least a 50 - 50 mix of the two sections. Also, they've had a change of management. The pizza does not taste like I remember. Though I last ordered pizza from there many months ago, also not the same size and weight. So be aware. I think they've seen me coming and short changed me! For £16.98 I could've got a better tasting pizza from their rivals and have change in my pocket. I think they're having all the good bits and selling us the less desirable bits! you gotta larf paint cha!
Delivery took forever. By the time it came I didn’t even want it anymore
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