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Desira Fiat, Jeep, Alfa Romeo and Abarth

  1. London
  2. Barnet Car Dealer

Reviews, get directions and contact details for Desira Fiat, Jeep, Alfa Romeo and Abarth

Desira Fiat, Jeep, Alfa Romeo and Abarth
"Parts & Servicing ONLY"
Address: 231 Colney Hatch Ln, London N11 3DG, UK
Phone: 020 3376 5775
State: Greater London
City: London
Zip Code: N11 3DG

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Car broken just 3 days after service! I had my car serviced in this Fiat dealership Desira Southgate London on Friday 17/08/2018. 3 days later on Monday 20th, I was driving in the motorway when suddenly a part from my car the under-tray came off and hit the car behind me. It caused serious damage to the other car...It could have ended up in a catastrophic situation and I was very lucky nobody was hurt considering we were cruising at 70 mph! When parked at a safe place, I checked my engine oil and it was dry, hinting there was a leak all the way. I've contacted Fiat road assistance team for help and they towed my car back to the garage for investigation. I'm absolutely shocked by the level of incompetence and negligence of Desira Southgate service team managed by David Green. Just avoid them! They failed even at doing the simplest of mechanical jobs changing oil and oil filter in a routing 48k maintenance service. I would have given a ZERO start if I could. pictures: 1. missing under-tray and oil leak from my car 2. part of the damage caused to the car behind when the under-tray hit it
I honestly do not understand how the other people that have written reviews had such bad encounters, thankfully mine was fantastic, I originally dealt with Melissa to quote and book the job, she was friendly and professional. My car was booked in and work was completed in a timely manor and at an agreed price. The waiting room was comfortable and the staff were always there to see if I wanted another coffee More then you would get at any other garage When I got the car back everything was working great and the car had been kept clean. I was even given the old parts to inspect the malfunction for myself. All in all, i would say that when I saw the reviews before I headed down there I wasnt sure what to think, however having been there for myself I would say that its a great place and people to do business with.
I've had too many issues with Desira. From cars coming back with more issues then when they went in to them not honouring a warranty issue. We took an Abarth back that was less then 2 years old with 58k on the clock as the seat folding lever had broken. They admitted liability and ordered the part. The following week I called back and the part still wasn't there. I mentioned that the car was now at 59k but was assured that it didn't matter if the car hits 60k as they saw the issue. The week after I called them and was told it was in, but when I took the car there they said it was no longer covered and refused to do anything. Called Fiat head office and they also didn't seem to care. I run a driving school using 500's and if they try scams like that with us. I feel sorry for someone that only spends 5 grand with them. Awful service.
where do I start. I think its great news this branch is closing down. Mis sold the car, found out last week that I was also charge for a service out of the service plan even though the manager said it would be free for the mis selling of the car, totally unprofessional car dealership. Phoned and left a message for the 'sales manager to call me back.. low and behold I'm still waiting. I don't belittle any company and if there is a complaint to be made I sure as hell would rather sort it out in private, however when they can't even be bothered to call their customers back this is the only way of communicating. Such a shame I have to give 1 star.
I took my car in for a suspected diff pinion seal leak visible signs of oil at housing flange and surrounding chassis and hard starting in the mornings. I had requested for the quotation to help with decision making with regards to repairs early during the day. No one called me back and I had to chase them for this and was told at the end of the day that my diff was not leaking but instead my fuel tank was corroded and needed replacing. I was quoted £2800! For the hard starting I was informed that only 2 out of 6 of the glow plugs on my Jeep were working so needed replacing. My heater plugs module was also condemned. I was quoted £757 for the plugs and module. This spend was unprecedented so I asked them not to go ahead. As nonone had called me back at midday as promised, I was unable to collect my car for the weekend as this information came late to me on that Friday evening. I collected my car on the Monday morning and was charged £240 ' diagnostic fee' and my ignition key had been changed as part of a world wide recall. No one had told me about this when I dropped the car off on the Friday morning. - I am not rubbishing the recall but just appalled at the lack of common courtesy of being told what was being done on my car. To cut the rant short. My tank is not corroded apparently it is a plastic tank .....highly unlikely to 'corrode' instead I have a diff pinion leak.....verified by my local garage. Who simply hoisted the car on a lift and cleaned the area around the diff flange, drove the car for 10 minutes and behold! It was the diff pinion seal! I also did not need a glow plug module and only needed to replace the 6 glow plugs. A few days later my battery died and I had to call AA who condemned the battery.....surely should have been picked by the £240 diagnostic. In short I begrudge having paid £240 for absolutely nothing at all....I should have just flushed that £240 down the toilet myself....would have given me great pleasure. My business is going elsewhere! Communication is very poor, phones are not answered and messages are not relayed to the right people. The diagnostic skill set of the technicians there is atrocious as basic issues were not picked up. The glow plugs and pinion seal have all been replaced with original Mopar parts for £300! Disgusting!
I had my Fiat 500 booked in for a recall - dash-wiring recall in early August. The agent taking the car in didn't know what the recall was for. I was also told the job would take about 1.5hrs but I was prepared to wait. 30 mins later I was told that the car was ready. I drove straight home but when I went to use the car again later, I noticed a screw in the rear wheel driver side. I phoned the garage and was put through to a centralised call centre. I was informed this would be looked in to and they would send an email asking the garage to call me. I had to call the AA to change the tyre as the locking wheel nuts were missing bizarrely. Five days later, Desira customer service called me asking to comment on my experience at their garage in Southgate. I was shocked that they knew nothing about what had happened to my car and were just doing a routine follow up call. The said they will take up my complaint and inform the service manager and ask for him to call me. To date I have not received any call or communication . This is now 4 weeks later. I have already sent my concerns to your complaints department. So before I get your standard reply saying please email feedback @Desira group. I already have! I just want my locking wheel nuts back! I would give Zero star rating but it doesn't allow me!
This is a complaint more than a feedback. It regards my latest experience with the Service Team. I go straight to the point: - I had the wing door mirror knocked off. - I checked if the parts where safe, and they were. - I brought the car to FIAT to let them check as I did. - They checked the part and we agreed for a replacement of the mirror just the mirror and reinstallation of the knocked part for the price of 60£. - The next day I went to FIAT as agreed to drop the car and let them do the job. - In the afternoon they called me saying that the part has to be replaced completely for the price of 241£. - I show them my concerns and I went to pick up the car without to be repaired. - The same day I went to an independent garage close to me , they saw the part and replace the mirror in 10 minutes for 0£, just the price of a new mirror less than 20£. It sounds crazy, but it happened. I'm very disappointed dear FIAT
Dealt with the recall on my Fiat 500X quickly and professionally. They gave me an appointment time, saw the car on time and 30 minutes later I was driving away. The Service representative was friendly and helpful.
This isn't the first time this has happened to me. One of my cars needed an MOT, so I booked it two weeks before. They told me off the phone bring it in the morning at 8am so I'd be the first one to be getting the MOT done.I Got there around 7:45am parked my car and walked round to the service department, the doors were open but no one was there as I was a bit early. I then sat down and waited over half an hour and still no one was there. So I waited again, after twenty minutes a man appeared from a room and asked me if I've been seen to. I explained to him that I've been waiting for my MOT service for over forty five minutes. I then asked him if he could check something with my boot as it wasn't closing because the two nuts were loose which needed a special key. He told me it wasn't a problem would check the boot as it was only a minor thing. I went back to pick up my car as it was done with the MOT, I asked the guy if he tightened the screws on the boot and he said to me that he has no time to do that and to tell me to come down during the week. What.a joke, very poor service.
Went into the showroom over the weekend to discuss part exchanging my 159 for a Giulietta. When asked what I wanted I explained to the salesman who said he would be with me shortly. After 15 minutes of waiting without any further contact or acknowledgement, I walked out. As I did the same salesman approached me and apologised and said he was dealing with paperwork and as I had come in over the weekend there weren't many staff to help and that I would be better off coming back during the week. This is the firth time I have walked out of Desira in ten years without once being served. There will not be a sixth time. I have driven Alfas for over twenty years and although I originally had my cars serviced by them I gave up years ago and everytime I go back there I remember why I now have my cars serviced by independents rather than main dealers. Complete shambles, my advice to Alfa GB is get them to sort themselves out or close them down , they are doing you a massive disservice. To customers my advice is stay well away they don't deserve your custom. You have been warned!
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