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CycleSwitch

  1. Worcester
  2. Malvern Bicycle Store

Reviews, get directions and contact details for CycleSwitch

CycleSwitch
Address: 18, Venture Business Park, Weir Ln, Worcester WR2 4GD, UK
Phone: 0333 121 2727
State: Worcestershire
City: Worcester
Zip Code: WR2 4GD

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

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Reviews
Excellent customer service with our new mountain bike. Great communication, Harry was a pleasure, always quick to return calls or emails and answered all our questions on sizing, finishing kit, warranty etc. Delivery was fast, arrived on the day promised, and it was very well packaged with plenty of protective foam on the frame.The bike itself was exactly as described, well built and set up tubeless. All this at a fantastic price. Overall - could not be happier.
I made purchases and the criteria was dispatch and receipt 48 to 72 hours. The next week I was still waiting for the items. No information given. You go on their site and "Chat" and they are apologetic and promise that it will be with you tomorrow etc, but it is all nonsense. You are never kept up to speed with what is going on. When I can order from, for example, Chain Reaction Cycles, which is based in Ireland and receive the good within 72 hours how is a mainland based company like UK Cycles having problems sending goods from Worcester to Manchester?? Really poor.
UK Cycle Centre were let down by their supply chain but they came through that and even honoured the original price after the supplier had upped their prices by 20% before the next shipment! Communication was honest and excellent throughout. Thanks Matt at UKCC!
I used Cycle Switch's exchange program to upgrade my bike. I received a very fair price for my bike and got a great deal on a new bike. Excellent service, friendly and extremely helpful staff! Highly recommended.
Do not use this company - they have received my bike and have not paid me for it. Now no one answers emails, phone calls, anything. They have effectively stolen my bike. There are others in a similar boat to me. Avoid at all costs! UPDATE - This has now been reported to police along with other people who have had their bikes stolen by Adam Broadhurst and his partner Amy. Please do not send his company anything.
First time customer using Cycle Switch although they trade under the name UK Cycle Centre Ltd. I placed my order on the 15/10/2017 through their website, first impressions were overall good, I received my confirmation email with the statement delivery within 48-72hrs. I decided to phone the company on the 16/10/2017 using the only number they provide on their website just to double check they received my order and to ask when I will receive my order. I spoke to a young man whop confirmed it will be packaged up on the Tuesday and I will receive my delivery on the Wednesday the 18/10/2017 which would be within the window they stated on the website. As I was told by the young man working for Cycle Switch that my delivery was arriving Wednesday I decided to stay at the house. It reached 3:30pm, I decided to phone the same number I had phoned on the Monday just to confirm that it was on its way only to be told it hadn’t even left their warehouse. I asked to speak to the manager on duty which happened to be one of the 2 owners Adam Broadhurst. I explained the situation and to start with he didn’t want to take responsibility for the late delivery, I explained that I had spoken to someone Monday saying that it would be delivered today and he then went on to say that I shouldn’t od listened to him and that it was my fault as I shouldn’t have waited at home. I think I am being rather normal, if you have verbal confirmation from the company you have spent £1300 with and told it will be delivered on a date, you would wait at home to take delivery. The owner Adam Broadhurst expressed the stupidity of that as my answer and that again it was not there responsibly and definitely not their problem as they are changing warehouses. He actually came across arrogant, unprofessional and badly trained to deal with such problems. Adam did however offer me some freebies as a bribe to ensure I write a positive review and not to damage their current reputation but thankfully I prefer to share the truth so that this doesn’t happen to another customer. I have spent a fair amount of time thinking of how to write this review so that it captures the truth and feel that I have been more than honest in the review. To conclude first impressions are good but I would not trust them in the future to deliver dust caps.
Great guys and great shop. I couldn't have had a better experience. Answered all my questions and put my mind at ease. Bought a bike off them and mentioned I didn't have a shock pump so they gave me one for free! I'll definitely use these guys again. Thanks for the good experience!
This Company must have cash flow problems because, when you place an order they take your money first and then order the item that you have bought from a warehouse. This means delay after delay. Forget the promise on their website of mainland UK delivery 2 to 3 days you'd be lucky to get anything you buy within 10 days. Communication is poor. No one keeps you informed of anything at all. Cannot recommend.
Matt and his colleagues have been brilliant over the last year. I cant recommend them enough. Even when I had a few problems with one of their products supplied a rear shock it was sorted promptly, fairly and without complaint. The consistently provide top notch service and at fair prices.
I bought a P7 frame in 'good' condition - when it arrived it was more than just good. These guys know how to grade their stuff and the delivery time, and price, were both second to none. Highly recommended.
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