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Costcutter

  1. Epsom
  2. Epsom Convenience Store

Reviews, get directions and contact details for Costcutter

"Award winning Costcutter convenience store, operating since 2011, located on Manor Green Road, Epsom, stocking Co-op groceries, COOK frozen foods, a wide range of household goods, and features an in-store bakery.Facilities also include off licence, ATM services free to use, PayPoint and National Lottery terminals, and a Hermes parcel drop off and collection point.FSA Food Hygiene Rating - 5 Very GoodIAA Top 100 Independent Retailer in the UK & Ireland 2016, 2017, 2018, 2019Retail Industry Awards - Independent Drinks Retailer of the Year 2013"
Address: 15 Manor Green Rd, Epsom KT19 8RA, UK
Phone: 01372 725834
State: Surrey
City: Epsom
Zip Code: KT19 8RA

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 10:00 PM

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Reviews
I have never had a issue with the employees until this morning. They have always been polite and courteous. I made a mistake with the costa machine and was very sternly told off for it. I asked if I could make another cup and was told yes very unwillingly - its either a yes or a no the tone of the person speaking to me was unlike anything I have ever heard from someone working in customer service. I then told her I had already paid - she didn’t believe me fair enough but was then shouting over to the lady at the till in front of all the customers asking if i paid. The lady at the till then shook her head ! I was completely embarassed. She then found the ticket I had paid for. I told them I was never coming back. I then cried in my car after all of this I had a bereavement at the weekend and this tipped me over the edge. This person I spoke to needs a lesson in customer service.
Most of the staff are very unfriendly and clearly don't enjoy their jobs. I have going on there daily for the last 5 years and seriously considering changing shops. You greet the staff and they just ignore you and don't smile.
Some staff are really helpful and polite but others rude and inefficient Staff need to be aware of the law on refunds that state they must be made in the same way as original payment was unless you expressly agree to a different refund method. I was told after being given the wrong item by a member of staff and returning for a refund that they only give them in cash. More training needed on legalities.
Only place I can he sure I'm getting genuine vape products don't trust off brand items
Really good local shop. Very friendly staff and good fresh produce.
Very good ...
Good Shop, Manager is friendly... most staff are good. Apart from the 2 staff members there that never greet or answer you just point and mumble...
Lovely store! Very friendly staff, items stocked well, and the manager is one of the most polite blokes you’ll ever meet. There is one lady who asks you to pack your own shopping for some reason, but the rest of the team are great!
The staff here are amazing, kind friendly and very helpful. Been my local shop for 12 years and couldn't fault it at all. Management are also amazing
As a convience store goes it works.
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