Coleford Health Centre

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Address: Railway Dr, Coleford GL16 8RH, UK

Phone: 01594 838108

Website

State: Gloucestershire

City: Coleford

Zip Code: GL16 8RH

opening times

Monday: 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
Tuesday: 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
Wednesday: 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
Thursday: 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
Friday: 8:30 AM – 1:00 PM, 1:30 – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Worst receptionist ive ever encountered at a drs surgery. My sister is a drs receptionist so I try to give them the benefit of the doubt but the older lady at Coleford family drs lives up to the reputation, she is so rude and condescending and definitely on a power trip! I spoke to my sister about the waiting times for appointments here and she couldnt believe it! She is so appalled she says its become a bit of an ongoing joke now in the practice she works at in Corwnall, all the drs there make fun of the drs up in Coleford who cant/wont see a patient for 2-3 weeks minimum just for a phone call and 3-4 weeks at least for a face to face, they are all shocked and amused at the incompetence. Whenever anyone makes a mistake now in the surgery they joke about how they'll get sent up to Coleford to work with all the other rubbish drs/receptionists that arent fit for purpose. Wouldnt be so bad but when you do finally get an appointment, sometime next month, the surgery is like a ghost town and the GPs and receptionists  are standing round chatting cause they have nothing to do so its no wonder other surgeries around the country are laughing at the drs and receptionists at Coleford family drs surgery. Unfortunately the people of the town are left suffering though while our local surgery becomes a laughing stock for all other surgeries to have a joke about. Not sure who the manager is but they must be so embarrassed,

I have never experienced such rudeness and short shrift from any members of the NHS as I experienced here today. It doesn't bother me too much personally but to see people well into their 80s treated this way left me quite appalled.nI am just about to write a detailed email to send to the surgery AND the local ICB.

Yes,    I would just like to say how I find the Practive on a whole.nVery good. They have all looked after me very well.nWendy John

My 17 year old daughter phoned for an emergency blood test requested by her Consultant ready for her Operation in the next few weeks. The Receptionist who picked up the phone left her in tears. Rude, snappy with no kindness or understanding whatsoever. Its not the first time we've experienced this either as I've personally written a letter of complaint for the same reasons.nnThe surgery is funded by public money and should be serving the people. Anyone else in this role in hospitality or retail would not be allowed to speak to people in this way. Sadly there are some very kind receptionists and doctors within the practice, however a few are letting the side down. Please act professionally and make sure all staff are courteous and respectful especially when you're dealing with vulnerable, elderly and young.

Edit: 3 years on and sadly service has been poor not like my previous review from them sending my medical letter to another patient to poor communication between staff themselves. The wait for someone to answer the phone is also not great.nnPreviously not had a good experience here. however since having changed GP a trainee who has since gone I have changed my mind and hope to receive the same thorough and polite treatment.

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Coleford Health Centre

Reviews, get directions and contact details for Coleford Health Centre

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