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Clarks

  1. Leeds
  2. Leeds Shoe Shops

Reviews, get directions and contact details for Clarks

Address: Unit 41 White Rose Shopping Centre Dewsbury Road , Leeds LS11 8LL, ABE, GB
Phone: 0844 499 1726
State: ABE
City: Leeds
Zip Code: LS11 8LL

opening times

Monday: 10:00-20:00
Tuesday: 10:00-20:00
Wednesday: 10:00-20:00
Thursday: 10:00-21:00
Friday: 10:00-20:00
Saturday: 09:00-19:00
Sunday: 11:00-17:00

Update Info

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Reviews
Appalling service! Went all the way to White Rose centre as the Clarkes shoe shop in Leeds centre had closed. Specifically went to Clarkes as I have unusually wide feet and a bunion and wanted to get my feet measured so I could get a pair that were comfortable. Female sales assistant I think she was the manager- seemed to bustle in as soon as I mentioned getting my feet measured told me that it was “not necessary” to measure my feet as they had limit stock of wide shoes. I was offered only two styles as I wanted them in black. The only thing that makes it worthwhile going to Clarkes is that they supposedly measure your feet and offer a wider selection of sizes. Don’t see the point in going to Clarkes ever again after this. Better off buying online. Can easily send them back if not happy. No wonder the high street shops are dying a death. To compound the issue, after purchasing them I felt that we had been railroaded into buying a pair of shoes that I was not happy with not the style I would have liked and overpriced for the service that I received. My wife went back twice to return them and was refused a refund. First time because she didn’t have the receipt and second time because I paid by phone and they said that they need my phone to reimburse. Given that we had the shoes in the box and the receipt I believe they should have refunded me cash if they could not do it electronically and they basically tried to fob us off. So I ended up spending £130 on a pair of shoes that I’m not happy with - Would give zero stars if I could. Reading similar reviews on this site, seems this lady is a problem.
They employ students enticing them by telling them lies that they will be given free shoes but never give them, so Beware! The managers are awful, constantly on phone talking to their friends and do nothing most day. Horrible state of affairs.
Prices have gone up through the roof. Their shoes have always been of high quality but recently lacking in design and appeal
Really disappointed in the service I received today at Clarks White Rose. I walked in and was asked my a sales assistant ' what I was after’ , I asked if I could get my 2 year old daughters feet measured. He rudely replied ’we don't measure feet unless you're buying something.’ I told him that if my daughters feet had grown then I would purchase some new shoes. The only reason that I have given two stars and not one is that a lovely sales assistant called Jack delivered a much better service when measuring my daughter's feet. They had grown and we did buy a pair of new shoes.We have spent hundreds of pounds on shoes in Clarks over the past two years and I won't be returning to this particular store to buy shoes for my children .
Lovely staff, but not much stock left. Out of 20 infant shoes they only had one pair that fit my son.
Karen was absolutely wonderful with both of my children during their measurements. But she was especially fantastic with my son who had a hard time understanding what was going on and was quite anxious during the whole process. She was so kind and patient and was reassuring to me as well. Really great customer service, I can't thank her enough!
Measured my son's feet incorrectly. Bought shoes in the size we had been told and had to hand back at till when I collected them. Had them re measured and he was a whole size smaller than what we had been originally told! The lad who served me was very apologetic however and discounted the new shoes I purchased.
Wouldn’t even give a 1 star. Horrible customer service by the rude staff who work there. Refused to measure my daughters feet, unless I was going to purchase shoes. Even After placing an online order in store with them she refused to measure using the appropriate equipment. Had a quick feel with her thumb and said it’s fine. I could have done that myself.
Was rudely spoke to as soon as we walked through the door!! We went into Clarks to have my son measured to buy his first pair of shoes. A very rude I think she was the manager snapped at us and said we don't offer a measuring service you need to buy from us, so pick a pair of shoes then take a ticket. We then picked 2 pairs which they didn't have in my sons size so they brought out what they did have available. We did buy the shoes as its his first pair and the Clarks pre walkers are soft on their little feet. At the till I asked if they had the little keepsake cards they used to supply stating the date and size of shoes. Once again the very rude manager snapped we haven't had those for years! Think Clarks need to rethink the management choices in this store as we will not be buying from Clarks again and have ordered our own foot measuring gauge from Start Rite!
Had to order shoes as they don't stick e fitting in but came in 3 days very comfy happy with the shoes
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