Christopher Carter Veterinary Surgery

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About

Established in 1982, the surgery employs a range of fully trained and qualified staff, including five veterinary surgeons, seven veterinary nurses and one trainee nurse.

Story

Veterinary Surgery

Address: 224 Winchester Road , Southampton SO16 6TL, HAM, GB

Phone: 023 8077 9388

ku.oc.stevretracrehpotsirhc@ofni

State: HAM

City: Southampton

Zip Code: SO16 6TL

opening times

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 09:00-12:00

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Reviews

After being clients at this practice since the 80’s we have had to make the decision to change vets. We attended an appointment on Monday for our dog that had on and off lameness. We were prescribed some painkillers for her whilst we waited for an X-ray the following morning. At no point from when entering the practice to leaving was I asked to give an up to date weight, nor did they check her weight. The next morning she was weighed as having a general anaesthetic, to our surprise she had lost 2kg, with the nurse weighing her commenting it was a lot to lose. On picking her up I asked when the last weight was taken as we were concerned about how much weight she had lost. We were told the 14 of September 2023. This meant that the medication prescribed the day before had been done to a weight nearly a year out of date and the incorrect dose was prescribed. On finding this information out we called the practice manager as she had asked and were giving a range of excuses that included the decorating men and even the dog herself. We were told that the dosage given one time would not hurt the dog and would not cause her to have any adverse reaction. When my dog was brought down I was told she had not been clipped, as is on her file unless it is a medical emergency. However when we got home I realised in fact they have shaved he side of her neck. Within 24 hours it is has appeared that she has a shaving burn I have enclosed a photo below. We have put in a formal complain to the practice. I have to say that since the takeover of this vets we have found that the service has gone downhill.

Kind and caring vets with very helpful receptionists. Always manage to fit you in for an appointment.  Listen to your concerns and act on them. They also keep you informed about the costs and the best options and treatments for your animal. Can't fault them. Highly recommended.

I've been using these Vets for a few years now I have 3 Siberians. The treatment has gone for all of their issues and the staff are always friendly and very attentive. The cost is slightly higher but the service is impeccable

Ellie is the best vet we have had since dear Chris. She goes the extra mile to make sure our Jack Russell Jake is ok. She is clear with all she says and is an asset to the surgery.

My two cats are registered here and the treatment and service has always been great! The team are so dedicated and always willing to go the extra mile to help!

I have been taking Smudge to Carters  for the past 12 year's and would recommend it to anyone. My cat loves it too, as soon as his cat basket comes out, he gets straight in. He knows he is going for a drive and is never frightened even though on one occasion he was really poorly and I thought I might lose him. The staff were great!

Great place, good team always friendly and always willing to go the extra mile whilst maintaining quality care for my dog, thanks again guys

Staff are very friendly, professional & knowledgeable. The team of nurses are absolutely amazing & a credit to the business.

I have used this vet for many years  the staff are wonderful very caring and kind people wouldn’t take my pets anywhere else

A lovely place which is always kind, welcoming and compassionate towards pets and their parents. From the nurses and ladies manning the reception to the vets. A group of amazing people who are always cheerful and patient whether they are free or run off their feet with work. It's always a relief walking through their doors as you know you are in safe hands.

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