Challenge Motor Co Ltd

Reviews, get directions and contact details for Challenge Motor Co Ltd

"Challenge Motor Company is your trusted partner for comprehensive car repairs and servicing in Gloucestershire, with focus on Cheltenham and Gloucester. Specialising in MOT testing, tuning, diagnostics, and more, our qualified mechanics ensure your vehicle is maintained to the highest standards. Whether you drive an Audi, Volkswagen, SEAT, Skoda, or Porsche, we provide expert service, from routine maintenance to complex repairs. Visit our friendly garage in central Cheltenham for professional care and transparent pricing. Book your appointment today and experience our commitment to excellence in automotive care."

Address: King Alfred Way, Cheltenham GL52 6QP, UK

Phone: 01242 574040

Website

State: Gloucestershire

City: Cheltenham

Zip Code: GL52 6QP

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 4:00 PM
Saturday: 8:30 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Great service. Diagnosis and recharge completed within a working day after 3 garages failed to solve issue.

This is the best 5* service I’ve ever experienced! You have a ‘top team’ & I’m gonna spread the word

Negatives: Poor communication. I was quoted one price initially but charged over £300 more. I appreciate that unexpected things can happen, but would have been nice to have been kept updated if the price was going to be that different. I only found out that my bill was going to be almost £1000 once all the work had been completed. Also, my front windscreen wipers were changed without them asking me. I am sure they were just trying to be helpful, but despite being young and female - I do know how to change front windscreen wipers myself... Again, if they'd said to me that they'd noticed an issue I might have agreed to them changing them for me. However, this wasn't even communicated to me when I received the final bill. I only found out they had been changed once I checked the receipt. Unfortunately I won't be using this garage again despite it's close proximity to my home.  Positives: Car now works. Fixed within one week.

Rip off and took weeks to repair, car came back filthy inside and out… stay away.

Issue with bonnet catch and knocking noise one day before we were due to move house - typical!  The wonderful team at Challenge managed to sort both issues out at very short notice and quickly as well. Highly recommend!

My car’s alternator failed when my partner and I were in Cheltenham visiting family over Christmas. The friendly team at Challenge were able to accommodate an urgent job and get us back on the road back home to the south coast in time for us to attend a very important event which was greatly appreciated.  On arriving to the site I could see from the office / reception that the workshop space was clean, well organised and tidy. I knew from seeing this that Challenge is a professional outfit and this has proven to be the case with the level of service and communication I have experienced.  I know that I’m just a stranger on the internet but if you’re seeking a recommendation for a garage / service centre in Cheltenham then you’ll not go far wrong here.

Had my car booked in to get the radar/camera unit looked at. Had a very helpful initial call with the lady on the desk a few weeks ago, I explained the problem, she passed me to a mechanic who explained they could take a look and diagnose the problem, replace any parts, etc, but they couldn't calibrate the unit. He explained there's a person in Gloucester does that and "he's very good". Great, I thought. Finally he said they'd need it for more than a day if I dropped off on a Saturday morning. All agreed. Fast forward a few weeks and the day before the appointment I get a call from a man Euan / Ewan? to "clarify" why it's booked in. Not sure what was unclear from the above discussion but hey ho. Then he tells me they can't calibrate the unit anyway. I mentioned the guy in Gloucester but apparently they "don't deal with him directly". I said I wasn't told that, and he replied that I only spoke to a secretary. I pointed out that she had actually passed me to someone in the garage itself to discuss and arrange everything as she wasn't sure of the ability to look at the camera unit, and so given the situation I asked him to please cancel my appointment. He said they couldn't do anything with the camera unit anyway and that's why he was ringing to clarify. So there's either a lack of desire to look at this issue or a massive mismatch on what he versus the mechanics think is possible at this place. Also did no-one write down the key discussion points from my initial call? Either way shoddy customer service before my car's even been looked at, and not somewhere I would want to go as a result. After having lost a couple of weeks unnecessarily, it's now booked in with a main dealer for ease and reliability.

I called up last minute and they managed to get me in the next day, amazing! The customer service was amazing, and they did the job quickly and professionally. They even went ahead and just changed my headlamp bulb as it had gone out and I hadn't gotten around to replacing it. Fantastic service and way way less than what VW were asking to do the same job. I couldn't recommend them enough, and I will certainly be using them moving forward.

I've been using Challenge for a number of years now. They have kept my Ford Freda Camper Van on the road through a number of 'challenges'. Considering that it's a Japanese import they've gone the 'extra mile' every time. This year they've sourced and fitted a new exhaust. The MOT and service has just been completed.  The brakes are better than I can ever remember and they've cleaned my headlights to a standard that they have never previously been at.  Thank you Challenge. My recommendation to any new people considering using your firm couldn't be higher.

Very impressed; was recommended by another garage because of their specialist diagnostic software for Skodas, they took the time to explain the process and even undertook the work straight away because I needed to drive the car away. Impressive attention to detail too; running my spark plugs through a wire wheel while they were out of the car to freshen them up. All-in-all, would recommend.

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Challenge Motor Co Ltd

Reviews, get directions and contact details for Challenge Motor Co Ltd

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