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Caffè Nero

  1. Upminster
  2. Ingatestone Cafe

Reviews, get directions and contact details for Caffè Nero

Caffè Nero
Address: 26 Station Road, Upminster RM14 2UB, UK
Phone: 01708 228093
State: Greater London
City: Upminster
Zip Code: RM14 2UB

opening times

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: 8:30 AM – 5:00 PM

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Reviews
There are 2 female staff and one male staff serving. I witnessed the older female staff with short hair talking rudly to the tanned skin younger girl on two occasions while in the store the potential feeling is that she bully's her, she had told her to bring a coffee over to someone but the manner she spoke to her was unacceptable and it was quiet apparent on the young girls face she didn't like it. The younger tanned skin female is quiet but always polite friendly and smiling. As a customer this isn't nice to see. To management please ensure staff are always professional to one another even while working under pressure.
I pick up my coffee and quickly leave. The place is generally unattractive to me: it is small, crowded, crammed, feels unclean, queues are long. Unless there is nowhere to go when meeting someone for a coffee, I choose the comfort of my home. People at the bar are friendly, though, I give them that.Food: 3/5
The service is always slow with no effort to greet customers or even acknowledge their existance. I waited at an empty counter for 5 minutes before someone even made eye contact with me spoke to me.Food: 3/5
Great coffee shop, lovely atmosphere, so nice to see people bringing their dogs in there on a Saturday & Sunday.....service is sometimes a little slow...however the coffee is worth the waitFood: 5/5
Beautiful place for my daily coffee.... and also lovely and well-behaved dogs Food: 5/5
Hello, I've been a loyal Caffè Nero customer for several years, and I frequently visit the Upminster, Essex store. Unfortunately, my recent experiences there have been consistently disappointing. Upon each visit, I find myself unacknowledged and confronted by grumpy, rude, and unfriendly staff, a trend that has persisted over time. This is not an isolated incident, and I am compelled to bring this matter to your attention. The staff's lack of professionalism is evident, requiring customers to initiate greetings and repeat their orders, only to receive a disinterested response in return. During my last visit on Sunday, I took a photo of the staff member in question to share with you to investigate, as none of them were wearing name badges, making it challenging to identify individuals. In stark contrast, I must commend the excellent service at another local store in Brentwood. The staff there are friendly, engaging in conversation, and providing a positive experience for customers. As regular patrons of this store, we have consistently encountered disrespectful treatment, and I believe it is crucial to investigate and rectify this issue. I hope that my feedback prompts a thorough examination of the customer service practices at the Upminster store, leading to improvements in staff behavior and overall service quality.
After 15 to 25 miles bike ride I love spending time with an americano and pouring cream sitting outside watching the the people pass by some I know they chat and go what can I say but wonderful.Service: 5/5
Popped in before an appointment close by, service was good, very busy but was able to do a bit of work on their wifi.Service: 4/5
Always friendly and better coffee than the other chainsFood: 4/5
Open and airy, spacious footprint with outdoor seating but with a dated interior in need of upgrading. Usual adequately acceptable and reliable formula that’s unlikely to displease. Staff functional, efficient and understand English.
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