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Bradbeers Furniture Store Hedge End

  1. Hedge End
  2. Hedge End Department Store
  3. Hedge End Store
  4. Hedge End Hardware Store
  5. Hampshire Furniture Store

Reviews, get directions and contact details for Bradbeers Furniture Store Hedge End

Bradbeers Furniture Store Hedge End
Address: Bradbeers Retail Park, Tollbar Way, Hedge End SO30 2QY, UK
Phone: 01489 772777
State: Hampshire
City: Hedge End
Zip Code: SO30 2QY

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Had a wonderful customer service experience tonight at Bradbeers in Hedge End! I only entered to check if they had some beds I might like, bear in mind I am Italian and used to a different style! So a lovely person approached me find out later his name is Ian and asked if I needed any help, I replied yes actually, I am looking for abed that has legs high enough to allow me to hoover underneath! He was so understanding of my request, usually I get we don’t do them! But he explained that this is a request and a style coming from Europe more and more and it will probably take 5 years for the style here to change! He also asked if I had seen anything abroad I liked and perhaps they could try and get, in fact I showed him a bed I saw in italy which model is not sold here in the UK! Then we entered a wonderful conversation about Italian leather and he kindly wanted to show me his fav sofas that came from italy and were beautifully designed and in leather! Then he spent some time on the internet for me advising me on names of uk beds manufacturer’s rather than retailers as I was so confused as if you try to buy a bed you can easily find the same bed picture on 5-6 websites with sometimes 300 pound difference and you think ‘what’s the catch’! Also having understood my need he tried to advise me on what to search and I was like oh yeah of course! I felt he was there really to help me rather than pushing a hard sale on me! Thanks to him I have an Amazing view of Bradbeers and hence leaving a review! Oh I forgot, I was also looking for flooring so he took me to see his colleague on the ‘floor department’ which also was very knowledgeable and I learnt a few things from! Overall a great 5 stars experience!
Really good experience with Bradbeers from start to finish. Professional sales team with no pressure. Regular updates regarding delivery. Interest free finance easily arranged. Delivery on time and happy delivery drivers! Thank you. I would definitely recommend …..
1st class service. Visited looking for a suite for my mother. After some very uninterested staff on the ground floor {almost walked away to another store} went up stairs.1st class service from salesperson "Denise" helpful good understanding of my needs and great product knowledge. Ordered on the spot. After wait for construction phone call to say suite ready for delivery - arranged and delivered on time. Delivery smooth from great team. Would fully recommend "Bradbeers".
Some feedback to the manager. Just left the Hedge End branch and not at all impressed with the lack of customer service we experienced. My wife and I were the only customers there and were looking for a new sofa and dining furniture. The staff were sat around a central desk laughing and chatting, and while they kept looking at us, no attempt was made to offer assistance. As a store manager myself, I was disappointed to see this and would not allow any of my team members to behave like this. It only takes a second to greet customers and offer assistance if needed. If anything, we felt a bit uncomfortable and like we’d been judged by them not to be serious customers, so we left.
Lovely store but staff took 20 minutes to even notice my husband and myself . Spoke with the salesman and asked does the furniture get checked for damage before delivery , he said no . I asked once you have recieved the furniture how long does it take to be delivered , as i have read online that it will stay in the warehouse for ages . They could not answer . I was also informed that if the sales team did not like it you know where the door is . Seems to me if i was the CEO i would be looking for answers .
Great choice of high end furniture speedy delivery to match . Had a issue with the sofa but WOW how quickly it was resolved unbelievable service puts other business's to shame will definitely be purchasing from yourself again Top service from delivery guys to the guy who resolved issue to the lady at the claims department thank you so much
A couple of times a year I go into Bradbeers Hedge End to get gift cards for family members who love shopping at Bradbeers Romsey. It's not particularly convenient for me to get to Romsey and there appears to be no online facility to purchase gift cards. Every time I go into Bradbeers Hedge End to ask for gift cards there's always a problem, no one knows how to do them and it takes ages for someone to get them from the safe. I also feel like I am inconveniencing the staff by asking in the first place. Today I went in and they said they couldn't get them out of the safe. I guess I'm not the target audience anyway not wealthy enough? so my small purchases a couple of times a year will be no loss but I'm not going to bother the staff again by asking for gift cards. Perhaps Bradbeers shouldn't advertise them on the website though if it puts the staff out to get them. In the future I'll get presents for my relatives from shops where I don't feel I'm inconveniencing the staff and where obtaining a gift card doesn't seem to have the level of complexity of performing open heart surgery whilst blindfolded.
This is such a shame i have to rate this store/ warehouse so low . Having experienced the perfect 5 star service from the New Milton store i was expecting the same . Communacation from warehouse zero , not one update . I knew the timescale and knew it would be early January .I went back to the New Milton store to see if they had heard any news .Thet said it had arrived in the depo and they should be in contact soon . I waited a few days still nothing so i returned to the New Milton , they looked online and gave me a delivery date of 24th Jan . That means 12 days my 2.5k order is sitting in the warehouse collecting dust and taking floor space . I asked if it could be any sooner but they said no . Ok i thought maybe if i email them i might get somewhere . Well how wrong was i . The email stated we have kept to our delivery times and we are busy but if you would like to contact me and left the phone number but no name of contact .. just goes to show how unprofessinal they are . There is no quality control in the warehouse , which is very alarming ... but they have someone to come out and inspect the goods if there is a problem . Why does that guy not check the stock in house just in case it is damaged . After reading a few reviews i feel sorry for the delivery drivers they have small lorrys that can't hold much . They have to unwrap the sofas etc and check them , but if they are faulty they won't take them back . Before you reply to this review i ran a warehouse which was on a much larger scale and i kept all my customers up to date from week week 2 to week 12 , phoned suppiler for updates and asked for a confirmation email once they had arranged shipping . Then we would contact customer to say all being well we can deliver on these dates . Then yesterday i did get a phone call and was told my delivery would be between 12 and 2 . They never checked to make sure they had the correct address or a contact number just in case there was a delay . I asked if the driver would call 20 minutes before they arrived so i could pop home and let them in . Thankfully that happened and 2 brilliant guys bought the gooods in and unwrapped the sofas and fitted the legs etc . Your lucky to have 2 good delivery drivers , i would give there service a 5 star review all day long .
Very expensive on most items. Dissatisfied with their sale as not much reduced compared to other retailers. However some nice stock and very well styled in store to view.
Bradbeers reminds me of what John Lewis was like before they went woke. Excellent sales team and relaxed environment. We found the right sofa!
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Bradbeers Furniture Store Hedge End map

Directions to Bradbeers Furniture Store Hedge End with public transportation

Bradbeers Retail Park 70 meters
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401
Bradbeers Retail Park 70 meters
14
401
Hedge End Trade Park 190 meters
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X9A
Hedge End Trade Park 270 meters
14
3
X4
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Whites Way 380 meters
14
401

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