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Bouchon Bistrot

  1. Hexham
  2. Hexham Bar

Reviews, get directions and contact details for Bouchon Bistrot

Bouchon Bistrot

About

Authentic family run bistrot in the heart of Hexham. Large groups/functions, families or couples, we have the perfect table for you. À bientôt!

Address: 4-6 Gilesgate, Hexham NE46 3NJ, UK
Phone: 01434 609943
ku.oc.tortsibnohcuob@ofni
State: Northumberland
City: Hexham
Zip Code: NE46 3NJ

opening times

Monday: 12:00 – 2:00 PM, 6:00 – 9:00 PM
Tuesday: 12:00 – 2:00 PM, 6:00 – 9:00 PM
Wednesday: 12:00 – 2:00 PM, 6:00 – 9:00 PM
Thursday: 12:00 – 2:00 PM, 6:00 – 9:00 PM
Friday: 12:00 – 2:00 PM, 6:00 – 9:00 PM
Saturday: 12:00 – 2:00 PM, 6:00 – 9:30 PM
Sunday: Closed

Update Info

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Reviews
First time here. Heard loads of really good reviews , let’s start with restaurantnIt’s in the French type style but has no soul , it’s got no atmosphere, that’s just my opinion , I don’t know how that could be rectifiednFood - starter soufflé was beautifulnMain- chicken , it had a weird taste , not sure what it was , but I didn’t like it , again just my opinion , it tasted oddnDesert - chocolate fondant beautifulnnStaff - the head waiter I suppose I think he was French made us laugh , he was very direct in his approach felt a bit like we should sit up straight and salute he wasn’t awful, just a bit different to other places I’ve been , not a lot of chat etcnnAll in all I would say a 7/10 , again just my opinion , it’s been there 19 years so doing something rightnnI’ve been , I’ve eaten but wouldn’t go back I don’t think - sorrynnBut please try it for yourself , it may have just been us 3 , I think the lack of ambiance, atmosphere didn’t help , it’s just very flatnnWhile I remember , the cheese board was a bit lacking
The starters were perfectly fine, but everything went downhill from there. We had travelled to Hexham for the day for my husbands birthday and were looking forward to having a meal here. My husband and I ordered the cassoulet, and it was completely inedible — nothing like any cassoulet I’ve ever seen. Despite complaining and clearly explaining the problem, the restaurant still charged us for both dishes, which was a disgrace. After such a terrible main course, we finished our drinks quickly and left without ordering dessert because the experience had already been ruined. I then had to insist the service charge be removed and justify my dissatisfaction yet again. Very poor food, very poor service, and shockingly overpriced.nnEdit: Thank you for your response. But just to confirm, both myself and husband didn’t like the main, the photos speak for themselves - it isn’t like any cassoulet I’ve ever seen. And also, on the day I clearly explained in more detail what was wrong with the dishes. I explained it was tasteless, and the meat should have been cut up finely. Instead they were just massive pieces of meat served I a dish of water and it didn’t taste French at all. To be charged for not one, but 2 of these dishes that neither of us ate is still quite frankly, appalling. And I’m more than happy to have left the reviews on multiple platforms. Also FYI, the fries were undercooked.
Lovely French restaurant.nSmart and clearly popular with the locals.nGood service from young and senior staff.nJust right for my dad's birthday meal on our trip to Hadrians Wall Country.
First time in the restaurant for a belated birthday lunch todaynFood was excellent service was very good and we will definitely be back . Thank you
Also posted to Trip Adviser.nnI will not repeat verbatim what my wife commented on 18/07, immediately after our trip to Bouchon. However, I do want to reshare the photos which she shared and provide my own comment. Caroline wanted to treat me on my birthday here, which I was very much looking forward to.nnWhilst the starters were fine, the cassoulet was inedible. It tasted like watery soup with barely cooked haricot beans and uncooked full British meat added in – whether this was the case or not, this was how it was presented and tasted. It tasted barely seasoned and, despite what you say about native south west French cuisine, this was completely unlike any cassoulet we had ever had in any French restaurant we have been to, either side of the Channel.nnWhat you say about us not providing full feedback at the restaurant is not correct – we did. We explained the above issues clearly and politely. Also, as my wife states, immediate removal of the service charge was not offered; we had to insist on this, and no alternative dish was offered.nnA restaurant’s service is its own business. However, I believe it is very poor business practice not to offer some kind of bill remission in a situation like this, and it is certainly not pleasant for you to respond to customers’ comments in a sarcastic and unpleasant manner.nnWe will not return to your restaurant as a result of these experiences and, in future, I encourage you to seriously consider customers’ honest and polite negative feedback.nnI look forward to hearing your response and, if you do respond, I would very much appreciate it if you avoid the unpleasant and sarcastic manner adopted in your response to my wife. Aside from being unkind, others can see this and, frankly, it is embarrassing for you as a business. So if that remains your unfortunate attitude, please do not bother.
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