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Reviews, get directions and contact details for Blueline Taxis

About

Hackney and Private Hire services

Story

Blueline is Harrogate District's premier taxi company. operating the largest, most modern fleet in the area and providing a standard of service by which all our competitors are judged. Repeat business accounts for more than 90% of our total turnover. Blueline was first established more than 80 years ago, and is owned equally by its 86 shareholder drivers. This is a unique structure and one which ensures that our drivers give consistently good service. Blueline complete over 500,000 jobs every year, transporting more than 700,000 people, we operate a genuine, full, 24 hours a day, 365 days a years service and charge single time* rates 24 hours a day.

Our drivers are uniformed and operate to a strict code of conduct set out in our company rules. We can give the absolute assurance that all Blueline passengers are well cared for, by safe drivers in clean, well maintained vehicles. We have a fully computerised booking and despatch system which retains detailed records of all bookings and a full voice recording system which stores all incoming and outgoing calls. All our vehicles have GPS tracking and we can see exactly where they are at any time.

Our fleet, the largest in the district, comprises of 98 vehicles, covering executive cars, saloon cars, estate cars, wheelchair accessible vehicles and 8 seater minibus style taxis. The fact that we operate a large fleet means that we will always have cars available to collect passengers from any location, night or day, even at peak times.

We are transparent and fair with our pricing, charging single time* and offering special fixed rates to many destinations both inside and outside the district.


*excluding Christmas & New Year bank holidays

Address: 6 Strawberry Dale, Harrogate HG1 5EF, UK
Phone: 01423 530830
State: North Yorkshire
City: Harrogate
Zip Code: HG1 5EF

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
We used Blueline on a very busy Saturday night. The driver arrived promptly, was very friendly and the cost was very reasonable. When I realised that I'd left my phone on the back seat, I feared the worst, but was incredibly grateful for the actions of the driver who noticed it, reported it and kept it safe. I was able to retrieve it the very next day. I wouldn't hesitate to use Blueline again. I am so very grateful to have my phone returned.
Fantastic taxi service! Highly recommend !! Very helpful and extremely kind. My partner had to pick up a bag that I left at family members place, as we were travelling back to derby. I was distressed as I am disabled therefore cannot drive,, he explained this to the driver so he wanted a return. The was very understanding and only charged him half of the fare that would've normally been. Thank you !! Kind regards Tia
The booking for Saturday's in the morning is a big problem. I am staff by a hotel that have discount, but maybe need review contract for the Saturday's days. I am very disappointed. Today is the second Saturday that not have taxi for me. Interesting that last Saturday, had a taxi blue line in the stop taxi and the seller spoke for me that no had taxi. Today I tried do a booking one hour before time for pick up, from train station Harrogate, and no have taxi again. Why a business taxis not have service from a central place like train station, on Saturday? Please! I have a excellent service others week days, brilliant drivers and friendly attendants! What is happening on Saturday's?
Have used on various occasions. Lovely drivers always on time. Pricing used to be very good, but has increased quite a bit which is understandable given the current climate. Have a card machine or can pay via the app which is extremely helpful.
I tried to prebook a taxi at 11.30 for 13.30 and was told to ring back when I wanted it. Two hours later when I did ring at 13.15 was told it be at least 30 minutes wait. Not much use as I had a train to catch. Never look at them again. Supposed to be Harrogate top taxis. Not in my book.
Tried to excuse poker customer service by using “COVID” as an excuse. Very rude woman on the phone. When I said that to use Covid as an excuse for my pre booked taxi not arriving was “unreasonable”, she hung up on me. Avoid!!
Thank you for a quick and helpful service - made my train in time this morning, which was not guaranteed! Appreciated your your advice and contingency plan!
We've used them for years, always on time , drivers very good thanks blue line
Rang up to enquire about a taxi ride to the closest point we could be taken to Bramham park as we were aware taxis would not take us directly to the place. ‘Sheila’ had the worst attitude I’ve ever experienced from the get go and simply screamed ‘NO NO NO’ down the phone as I tried to explain or find alternative places to be taken. When I asked what she said her name was, got buttoned. Rang back and a colleague answered, I literally could hear ‘Sheila’ kicking off in the background, when I asked the question ‘we just want to know where the furthest is we can be taken then’ in the most polite tone as I could use as I’m sure they had probably had some previously aggy customers, got told ‘we don’t do that’ and buttoned again. Second lady didn’t mention her name, funnily enough.
Called up got reference - 34855762A . Waited for 40 mins on Friday nigh- no problem always busy Friday.. got a text from the driver - Shapoor white Toyota waiting outside. Nobody there? Looked around- nothing. Checked the app - could see his car driving in opposite direction about 3 miles away? What happened? Got a better offer so just leave us high and dry at midnight on a Friday.. Thanks blueline. Very professional.. left a message on your website for comment- nothing. No reply.. again very professional..
Comment on this business

Directions to Blueline Taxis with public transportation


Conference Centre 130 meters
S2
S6
Asda 170 meters
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2A
36
7
8
S2
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X70
Bus Station 220 meters
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8A
S2
S6
X1b
Hgte Bus Stn St 12 240 meters
X1a
X1b
Harrogate Bus Station 270 meters
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24
2A
3
36
59
6
7
8
A2
X12
X52
X70

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