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Benfleet Scrap Co - Basildon

  1. Basildon
  2. Basi̇ldon

Reviews, get directions and contact details for Benfleet Scrap Co - Basildon

Benfleet Scrap Co - Basildon
Address: Caxton House, Ind Estate, Harvey Rd, Burnt Mills Rd, Burnt Mills Industrial Estate, Basildon SS13 1QJ, UK
Phone: 01268 727189
State: Essex
City: Basildon
Zip Code: SS13 1QJ

opening times

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: 7:30 AM – 12:00 PM
Sunday: Closed

Update Info
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Reviews
If I could give an 11 out of 10 I would! We turned up yesterday like numpties with a huge amount of mixed brass and copper. My husband thought there was a marvellous magical magnet that could somehow separate it all into copper and brass. We realised our massive mistake when the two lovely guys there sucked in their breath and got sorting buckets out. So, there we all were sorting it all out and we honestly felt awful and very embarrassed. I wish I'd taken the two guys names but they said it was the worst mixed lot they'd ever seen - I asked them if it was. They'll know who they are. They were amazing and so helpful. It turned out to be an educational and enjoyable day out. Well done guys. This is how you run a business. From the moment we arrived at the office to the moment we left, we had brilliant service. Great price, too!
Disappointed, frustrated and stressed you literally failed on the two most basic components of delivering & collecting. Following a web inquiry regarding a skip needed for specific dates i.e. it needs to come on the 20th & must be gone on the 25th, they failed in both.nThe skip was delivered a day late, despite being assured 'it was out for delivery' on the expected day.nHaving been disappointed with the delivery I rang on the morning of the collection, to confirm it was being collected today, 'Oh yes definitely out for collection today, I remember you because we delivered it late for you'. Half way through the day I rang again & was reassured it was definitely 'still on for collection' .nGot to 5pm and still not collected. No call from them to apologise or explain - just failed to show - again.nRang again & was told would now be on for collection on the 26th what I had specifically wanted to avoid before 10am. UPDATE: It was collected a day late & before 10am I requested an earlier slot as we had a removal van coming, I'm not at all hopeful.nFailed in both aspects of a reliable service, failed to communicate what was going on, falsely re-assured everything was OK when it clearly wasn't.nDon't use them is my recommendation.
My car was collected on time as promised. The driver was extremely friendly. I was told that I would receive my payment by 5pm the same day. I received a call saying there was a problem with my payment.nI still had not been paid. After leaving a negative review on their site I was contacted by 2 people from the company who said they would look in to it.nLater the same evening I was thankfully paid.nInteresting to note that my negative review cannot be found on their site now, obviously filter out the less than 4 star onesnI was pretty annoyed that evening regarding the lack of payment but appreciated being contacted.nDespite the setback I am happy with the efforts made by Benfleet Scrap
My car was collected on time as promised. The driver was extremely friendly. I was told that I would receive my payment by 5pm the same day.. still no payment at 7.50pm gave all details had no further contact, was relying on the money tbh. Ticket of sale had £30 less than what was quoted but lady said would still receive what was quoted but haven't received anything no way of contact as phone line jus says there closed.
Fantastic service! I arranged to scrap my elderly neighbour’s car that had sat on the driveway for at least 5 years without moving and was covered in lichen. The collection driver turned up promptly and car was removed with no problem. He actually got the car diesel to start with his power pack attached to the battery and drive it onto the trailer. I was gobsmacked! The agreed amount was in my bank account when I checked later that day. I would highly recommend this firm.
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