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Belvoir Lettings

  1. Manchester
  2. Manchester Property Services

Reviews, get directions and contact details for Belvoir Lettings

Belvoir Lettings

About

Letting Agents & Property Management

Story

Based in the heart of Manchester, Belvoir Lettings are the ideal letting agents in Manchester who you want to rent properties in Manchester City Centre and surrounding areas. We have a huge portfolio of properties to rent in Manchester City Centre including apartments to rent and flats - all of which are situated in the heart of the most vibrant city in the UK. We also have a range of houses in the surrounding areas.

Address: 67-69 Arches Whitworth St West , Manchester M1 5WQ, XGM, GB
Phone: 0161 236 4441
moc.sgnittelriovleb@lartnecretsehcnam
State: XGM
City: Manchester
Zip Code: M1 5WQ

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Reviews
Attending the property viewing with Hetty was such a pleasure! She really made everything so easy with her expertise and helpfulness. Whether it was giving me detailed info about the property or addressing my questions, she went above and beyond to ensure I was well-informed. The next day, when I popped into the office for more info, the whole team was just as welcoming and professional. They took the time to listen to my inquiries and provided clear explanations, making me feel valued as a potential client. What stood out the most was how efficiently they handled everything. They didn't waste any time in getting me the forms and documents I needed to move forward. Their quick response and attention to detail truly impressed me. Overall, my experience with Hetty during the viewing and the exceptional service from the office left a lasting impression. Their professionalism, friendliness, and efficiency have definitely set the bar high for customer service in real estate.
Belvoir are the worst company I have ever come across. Firstly when we picked the keys up we entered the property with dirty water in the bath, no shower head, which we didn’t receive till 3 months later and was told to just use the bath to wash hair. The bedrooms were left dusty with broken furniture. When I moved my partners bed away from the wall we found a used adult toy behind it with a dirty sock! We also asked for a deep clean prior to moving in, which our moving in date was pushed back for plus to remove broken items. The bed was also broken and wasn’t fixed till over 6 months later and I had to ring up again and again to get it sorted. They also told me they already delivered a new bed to the property which they hadn’t. The kitchen sink is held up by a bucket and sponge and still is when we left the property a year later. There was broken furniture in the kitchen and was told we would have to remove these broken items at our own cost! Our bathroom light had broken and we tried to fix this as we were told it’s tenants responsibility however there was glue covering the screws which meant we couldn’t change it. I sent emails, spoke over the phone and in person and I also logged it onto the fixflo website which is their maintenance platform. I brought this to their attention about 6 months ago and still to this day no one has come out to fix this. We were using our phone torches for the whole 6 months as there isn’t a window in there. Patch paint in the bathroom we were told they were going to sort out and for the whole year we stayed nothing got done. Prior to us moving out I wanted to clarify that we wouldn’t be billed out of our deposit 1.3k for the bathroom light as we were told many times beforehand that it’s a matter out of our hands and it was logged many months ago. However when we received the email stating claims against our deposit the bathroom light was included. I got on the phone straight away and a man who was on the other end was very patronising and rude. I then asked the speak to the manager and she resolved the issue in a very professional manner. I was told by the manager that it should all be sorted by Friday 16th and money would be in our account by Monday 19th. It’s Monday 19th now and still no money or email sent. The claims made against our deposit was shorten by the manager who agreed that there were some unnecessary claims and we both agreed we would be billed for a light clean and patch paint which shouldn’t cost more then £100 for everything. We were told it would be about £250 and I thought that would be for everything as the Manager said over the phone a rough estimate for everything. However it’s now been brought to my understanding that £250 is just for the light clean!! Plus we are still waiting for a patch paint quote, resulting in a wait for the deposit back a week after we handed the keys in. They can’t even give us a rough estimate of when we will receive it. This is very unprofessional and the communication from Belvoir is awful. I will be taking this further and the Landlord hasn’t responded to our requests for 6 months + but as soon as it comes to the deposit he’s very much interested to getting in contact. This is just the main issues and there has been many more minor problems but overall this is an awful company and will be avoiding them for the foreseeable future.
To be very honest regarding the service of selling my property. They have been by far the best agent I've ever dealed with. They gave a fair and realistic price and arrange and did all the viewing as I lived far away. They found a buyer and provided my a up date weekly until the sale went through. I can't recommend them enough and was a pleasure working with them.
Hetty, Ellie and Justin have been amazing during the process of securing a property. They go the extra mile, have great communication and have the best intentions for us as a future tenant which is really refreshing. Thanks so much team for making a stressful process so easy for us!
The price of the flat changed at every stage of the process, and the agency couldn’t even find out which was the correct price. They sent my holding fee refund to the wrong person, and told me I need to contact that person and ask for my money, even though they’re the ones who messed up, not me. I need my money back. The previous tenants had a pet, but we were told we would not be allowed a pet under any circumstances. DO NOT TRUST THEM. They will try to scam you and trick you and upsell you with an identical but more expensive property.
Hi, be careful of this agency. It started when Antony was the manager. They falsely advertised properties. The one I rented was advertised with two parking spots, but when I moved in, I was surprised to find only one. When I reported that the flat was full of the previous tenant's belongings, they ignored it and charged me for the removal of someone else’s property, even though it caused me annoyance throughout my tenancy. In the end, Hannah, the new manager, justified taking my entire deposit by stating that they could no longer do anything as the flat was no longer managed by them! Although none of the inspections had any notes, by the check-out, the entire flat was fixed using my deposit. They even charged a landlord fee that I don’t understand. Bottom line: stay ahead of them. Note all inventory details, check door handles they will charge you if they’re loose, and door stops they don’t take good pictures of these. Also, report all non-installed bulbs, as they will be reported as damaged upon your check-out, and take pictures if skirting was not attached. This is especially important for one of the two flats they manage in a building called Leftbank in Spinningfields.
We found a property with Belvoir and from the start it has been a smooth process. Hannah made everything really easy and straightforward, it has been a pleasure dealing with Hannah and Belvoir, thank you
Ellie, Hannah and Hetty were very nice and friendly during the move in process and explained everything clearly! I really liked my move in package with sweets and drinks. Thank you girls!
WORST EXPERIENCE EVER. After getting me into the flat, getting their commission, they just disappeared. It's been a month now and i am now trapped in a contract and a flat with no working appliances, broken radiators and furniture. They do not attend to issues raised, do not respond to emails, or even bother to break any other promises any more. I guess my only option is go legally from this point on. In the meantime I thought I should protect others from them! STAY AWAY FROM THEM !!
Had an excellent experience with the move-in process. The staff was very friendly and ensured everything was done on time. Hatty and Justin made the entire process smooth and quick. Highly recommend.
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