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Bedford Street Surgery

  1. Milton Keynes
  2. Bletchley Doctor

Reviews, get directions and contact details for Bedford Street Surgery

About

We use Facebook to promote health and advertise services to patients . If you have a query please contact the practice direct

Address: 4 Bedford St, Bletchley, Milton Keynes MK2 2TX, UK
Phone: 01908 658850
State: Milton Keynes
City: Milton Keynes
Zip Code: MK2 2TX

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Appaling tone from staff, always rude and eager to get off the phone. The new online booking system is the worst thing that has been created, I have been logging in for the second week every morning at 8am but there are literally 0 appointments available, even though I refersh over and over, up until 8:30am. Switching GP's because of this.
The Complaints Procedure is Very Dangerous to use & Detrimental to Health, as both myself & my mother have discovered. As a result of the lies that was told by their Practice & Business Manager to NHS England making a false allegation that alleged we were coming off Special Allocation Scheme which despite repeated attempts to obtain the proof of that allegation. The Head Doctor denied any liability for his staff. A Solicitor acting for us when the surgery attempted to unlawfully deregister us, told the Surgery it was an absolute infridgementhe of our Human Rights. The Surgery contacted our solicitor by phone without seeking our permission to have anot off the record chat. Attempts to obtain this data which has now resulted in an Elderly Patient being denied a referal to a Cardiologist despite requiring a Pacemaker Battery Change and other serious Heart Conditions being univestigated for both my Elderly Mother & Myself. Bedford Street Surgeries Practice Manager was in a meeting to unlawfully deny us GP Care together with NHS England & BLMK CCG. All organisations refuse to comply with Subject Access Requests and our communication disabilities has been used against us to deny us Medical Care that we are lawfully entitled to. We were at Bedford Street Surgery for 20 Years as patients. Raising a concern about medications being withdrawn from a family member due to cost cutting by the practice was what started the surgery providing Negligent care.
Worst doctors in Milton Keynes.. absolutely useless..can't get a prescription correct or don't bother even sending it.. then when you complain you are treated with contempt and belittled and made to feel you are in the wrong.. If you want a appointment forget it you have no chance.next stage is the NHS complaints department and the local press and media.
Dulverton drive surgery, when you finally get in to see a dr and find out it’s a nurse when you actually get called in to the room and they can’t help you, when you log in online and see what the nurse has written about your visit and half of what you told them is not written down and they put things on your notes half of what was discussed at your appointment,make you out to be well when you got a hidden life threatening illness's, you know your own body, staff keep changeing some haven’t a clue what their doing when it comes to reordering medication, and it’s always empty in the afternoon after 12pm where’s the patients, also it opens at 8.30 but basically books people in for 8.15am so people who have appointments worry, when the door is closed think it needs a shake up a new practice manager maybe?
This surgery is being ran into the ground by the new receptionist turned practice manager Tracy Blackmore, since she has taken over in 2020 you cannot get through on the phones for hours, she has trained the receptionist staff to shout and be rude to the patient especially Kate and if you put a complaint in she would use reverse pathology to blame the patient and more and more patients are being threatened on a daily basis by the manager with her response to any complaints raised against the staff or surgery. This never happened under the previous practice manager who would take complaints seriously and address and improve the situation instantly. The old staff that knew what they were doing have left as they cannot work under unprofessionalism of the practice manager. They never shouted at patients or screamed down the phone or terminate a call. Complaints are coming out of her ear and it is easier for her blame the patient than improve the system, it’s her staff that are being abusive. She has developed a website where it states it makes things easier however you can request a call back for repeat prescription or even request other things that they say they do but instead of anyone calling you back you receive a text message to call the surgery! once you manage to get through on the phone after hours of waiting, the person usually is rude and incompetent to help you and will tell to call the following day for any appointment, what is the point of such requests, the service is appalling and set to get worse. The practice manager alone with her incompetent staff will be running this good surgery into ruins. Which practice manager doesn’t look at complaints impartially and takes the side of her staff. If I could give no stars I would. The care navigator/ receptionist staff can’t do the simplest of task, they are rude and have no customer service skills! If you ask for a repeat they will ask you to go online but I’m in my 60 and not set to request it, and they will huff and puff before they do it!
I have been calling for 6 months for an appointment, each time I called I had to wait up to 1hour, I was then told, there are no appointments to contact in the morning, or book online, no appointments to book on line with doctor apparently no doctors are in, so can only book for appointments with a nurse for minor issues my issue is something I need to speak to a doctor about not a nurse, if you go online request a call back you then receive a text message to call the surgery, what is the point of having on online service, the last call I made spoke to a extremely rude lady called Emma who shouted at me when I asked politely to stop shouting she terminated the call. I ended up in A&E who treated my issue, which should have been dealt with by a GP 6months ago. I have no idea what has happened to the surgery since the last few years, the lovely staff have left and we are left with rude, unhelpful, incompetent staff who are trained by their manager to shout and terminate calls and they using reverse psychology to threaten you that they will discharge you from the practice. I’m a 75 old, I’ve been with the practice from the very beginning. I’m to scared even to put a complaint about Emma, because they will blame me instead of listening to the call to find out who was actually rude. Does anyone know who I can report this of kind of behaviour to, so many patients are experiencing the same aggressive behaviour from the staff and it looks as though the manager is supporting them.
Nice staff, good Doctors and all round great services. UPDATE: Had to drop it down one star due to a certain doctor "thinking" he knew my situation better than me without even ever meeting me?! Also had a few complications concerning mine and my partners prescriptions, but "thankfully" them complications always got sorted out.
My father passed away eight weeks ago, having been a patient of Bedford Street for approximately 20 years. My fathers was ill for many years, but with the love and care of my mum he struggled on. The final four months were truly horrendous with minimum support or care given by Bedford Street Surgery. No doctors, no empathy, no care. For Four months my mum sat by dad's bed at home doing EVERYTHING. In the final weeks she managed to get a little help from some lovely carers, but 99.9% of the time the worry and stress was on her shoulders. And now my dad has gone. No word of condolence, no asking is she is coping, no care. No surprise there. This has nothing to do with funding or staffing, its indifference and laziness. I hope your old age greets you with the level of compassion you have shown my family.
Dr.s & nurses wonderful. Awful reception stuff, as no chance of appointment, waiting for half hour on the line to be cut off, or line is permanantly engaged all day taken off hook. I even stood outside & phoned & saw them chatting away to each other while phone "engaged".
Reception staff more interested in chatting with eachother than helping you and are very very rude!
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