Beaverbrooks

Make sure to check product throughly before collecting! I sent my watch off to get a battery replaced with beaverbrooks and left a £15 deposit and was expected to pay the remaining £20 once the repair was done. I then received a phone call 4 weeks later saying that the hour hand was slightly off and that this additional work would cost £120! I asked if they could just replace the battery and not repair the hour hand, to which they said that this was not possible and that I had to have all the work done or none. Since I was unable to afford £120 I ask for my watch to be returned. 6 weeks after I first dropped my watch off at beaverbrooks I was able to collect it again (lost the £15 deposited and no work was done) where I simply grabbed the watch and left. Once at home I noticed a large scratch and a chip in my watch which were not there when I dropped the watch off. I went to beaverbrooks the next day to complain and they informed me that by collecting the watch I accepted the condition that it was in (I was not informed of this at the time) and they could do nothing about it. It therefore took 6 weeks and £15 for beaverbrooks to chip my watch. I then took it to the watch hospital in the mall who repaired it in 20 minutes, corrected the hour hand and it only cost me £16 in total. Save yourself time and money by going there first.
1 7 years ago (10-10-2017)

BEST SHOP IN LUTON!! STAFF ARE SO HELPFUL AND DEDICATED, AFTER MY DAUGHTER MANAGED TO RUIN HER PANDORA CHARMS WHILE CLEANING THEM AND TURNING THEM BROWN, THE STAFF WENT BEYOND THE CALL OF DUTY TO SAVE THEM AND BRING THEM BACK TO SILVER, WHEREAS SOME SHOPS WOULD SAY ITS NOTHING TO DO.WITH US, THE STAFF AT BEAVERBROOKS REALISED WHAT SENTIMENT THEY HELD AND WERE ABLE TO SAVE THEM.... SO GRATEFUL!!! Xxx
5 9 years ago (09-10-2015)

Fantastic Staff, very welcoming and attentive. Great prices and lovely products.
5 12 years ago (14-06-2013)

great gift corner
5 8 years ago (15-11-2016)