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Bassett Road Surgery

  1. Leighton Buzzard
  2. Leighton Buzzard Health

Reviews, get directions and contact details for Bassett Road Surgery

Bassett Road Surgery
Address: 29 Bassett Rd, Leighton Buzzard LU7 1AR, UK
Phone: 01525 373111
State: Central Bedfordshire
City: Leighton Buzzard
Zip Code: LU7 1AR

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I have been a patient at Basset Road Surgery for 40 years, and while the doctors continue to provide excellent care, the receptionists and secretaries have become increasingly rude, dismissive, and entitled. They show a distinct lack of compassion, often failing to answer the phone and displaying unprofessional attitudes when they do. If you try to complain, expect the standard tag lines like "Excuse me, sir" or "I was trying to explain," which do nothing to address the real issues. This is a significant departure from the supportive environment I once experienced, and it undermines the good work of the doctors. It is disappointing to see such a decline in service from the administrative staff, making it difficult to recommend the surgery as highly as I once did.
The management of this clinic seems to be lacking, presumably under government control, and the front desk service is abysmal. My prescription has been lost, and I've been waiting over a week for a doctor's note that the doctor assured me would be a quick print job. When I inquired about the delay, the receptionist's response was dismissive, suggesting that the doctor isn't aware of their workload and implying that my situation isn't urgent. It's frustrating that a receptionist would contradict a medical professional's assessment of urgency. Additionally, the receptionist's remark about the country being "overpopulated" strikes me as inappropriate, especially given the circumstances. It feels insensitive, especially when coupled with the lost prescription issue. I find it concerning that they seem to lack empathy for the urgency of medical matters. Considering the substantial taxes we pay, it's disheartening to encounter such inefficiency and lack of accountability. While I understand that it's not solely the receptionist's fault, the overall management and training of staff clearly need improvement. Losing important documents like medical prescriptions should not be brushed off, and blaming the patients for the clinic's shortcomings is unacceptable. The government or clinic manager should invest in better training or consider hiring younger, more competent staff to ensure that the public's healthcare needs are met efficiently and respectfully.
Last visit I had to wait 45 mins past my appointment time before seeing the doctor, which made my condition worse. Now waiting 8 days for a fit note that should have been received within 3 days. Chased up via eConsult after the deadline as was stated I should - 8 days later I am still being ignored. More I could say but in addition to being unwell, I am now extremely worried that I will not be paid.
Great well run surgery. I never have a problem booking an appointment and the receptionists, doctors and other medical professionals provide an excellent service. Thank you to all.
During the last 2 months I have found out that I have 9 DNA did not arrive on my name yet not one of them is true. Due to severe OCD I can't accept post so for the last 5 years the mutual rule is that all appointments must be made by telephone Call from the department to me after 2PM. I didn't receive one single phone call. Most of these are with the gynaecology department but DiRe ChristopherLongstaff made a lot of them up himself and didn't utter a word about them. Christopher Longstaff from Bassett Road surgery in Leighton Buzzard is 100% responsible for all of these. Every time I think I've got all of the evidence I need to go against him, more turns up, and as for charging ~~~~~ I'm still going for 50 grand including all the rest of the narcy bad and evil stuff that he has done 'behind my back'.
I would like to say thank you to Andy, the receptionist and Dr Grama. Andy is lovely and patiently listens to my problem and grants me the emergency appointment. Yes, grant me, not quite remember how I can get an appointment to see a doctor, the females receptionist will never got you anything and seems very busy, they’ll still get you an appointment but normally three to four weeks after! Annoyingly that’s the soonest no matter you told them need an emergency, same day etc. Dr Grama finally prescribed me a painkillers which I can just woke up 2 times instead of three or four in almost 4 years since. If you’ve struggled to sleep till the dawn comes, you’ll know what it feels. Thank you so much
I moved to the area over a year ago and have been very happy with the service I have received from Bassett Road surgery. The fact that I can contact the surgery via text, looking for guidance, has been extremely useful; resulting in good advice and follow-up care when required. Thank you to the whole team.
Called doctors this morning 12/9/23 to get an appointment for my 1 year old as had a high temp and was told to just call health visitor which I’ve not seen one since she was born Rubbish doctor’s surgery. Would know what the doctors are like because you can never get an appointment.
Definitely a good surgery. If you have a long term health condition and require a GP to communicate well with third parties, this surgery ticks that box. My medication reviews are completed annually with my hospital. Review dates of medications always reflected the dates provided, resulting in consistent supply of meds. Although at times medication could come up as requiring review and being unable to request them, they would always listen to and action any custom notes added to requests. Once they confirmed the medication was actually within the review date, it was always dispensed as needed. The only reason I have rated 4 stars is because I never had to try to get an appointment so I can’t comment on that side of things. This might all sound like bare minimum, keeping me alive and that, but the bar is low having come from Flitwick Surgery. I recommend this surgery to anyone who requires effective communcation and GPs with more than one brain cell between them. Thank you for providing a good service!
Update Oct 23. In the last year this practice has gone from bad to worse. With a 2 week old baby we have struggled to get an appointment for a terrible skin complaint she has apart from "they can see you in a week". After filling in forms to speed things up it went slower and trying to ring in an afternoon was impossible because they deliberately switch off the phones to a "sorry, we are super busy" voice mail. A truly atrocious service from our NHS. This is how our money is being spent and we should be livid about it. We have struggled for over 2 years to get reliable and timely service from this practice. Repeat prescriptions work fine, but only because it is online and virtually no touch for them. Need to visit a GP? No appointments. Need a phone call from a GP? 5 week wait. Have an allotted time with a GP for a call? Really just means anytime that day. GP does not call? Get a text to say they had and a try and rebook through their system, see 5 week wait. From my old doctors in the North East, who you could ring and get seen the same day and a proper friendly patient focused practice, this service has been a shocking look into the realities of a Southern based surgery and how they treat their customers. We give up, but what is the answer? Corona has been taxing for us all, but two years in it's not a reason anymore, its a poor and lazy excuse.
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