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Asda St. Matthews Superstore

  1. Walsall
  2. Walsall Finance
  3. Walsall Bank
  4. Walsall Grocery Or Supermarket

Reviews, get directions and contact details for Asda St. Matthews Superstore

Asda St. Matthews Superstore
"Asda St. Matthews Superstore is part of the Asda group; one of Britain’s leading grocery retailers. Asda offers great prices and quality products helping customers save money & live better. Visit us in-store and get groceries delivered to anywhere in the UK, or collect from your local store or petrol station at a convenient time for you."
Address: George St, Walsall WS1 1RS, UK
Phone: 01922 704120
State: West Midlands
City: Walsall
Zip Code: WS1 1RS

opening times

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
First time i have done ahopping online. On 10 itames just two was corrent. All the rest or chipper versior or completly diffetent. Was charger normaly for aome cheapers product. Also after tgat on my own i have to check and swap this products from shelf. Service so bad
Mainly we go to look at the clothing section witch is a very good size and they have a good selection of kids clothing and school uniforms, also free parking helps but some time can be a bit of a nightmare to find a parking space.
Hi I have shop in Walsall asda the staff are so friendly they are all way help me when I shop in they what a brilliant shop
Been a loyal customer for several years now. Great prices, plenty of choice... This store in particular is my favorite, plenty of parking and friendly staff. However, I tried their Click and Collect service for the first time last week, and it was appalling. I needed some groceries urgently and placed a same-day order paying paying GBP 1.50 for my slot between 1-2 pm. The plan was to collect during my lunch break. I got to the designated parking area a little after 1pm and checked-in on my app as per the instructions displayed at the parking lot as well as on my email/app. However, I had to wait 90 mins before I got my shopping. I wasted a whole lot of time and wasted money for that slot, when I could've done my shopping myself thrice or more during that time. During those 90 mins, I rang their customer service twice and all they could advise was that I go inside the store and check with their staff, which I did both times. I spoke to 3 different security staff during that time, but to no avail. Finally, I saw a staff member bring out groceries for another customer who had been waiting behind me for quite a while, and I checked with her. She asked me why I hadn't rung the number with the extension displayed in the parking lot. As per the instructions in parking lot, we could either check in through our app, through our email or by calling the extension. The staff member said the app could sometimes be glitchy, so it's best to call the number. I argued there was no reason for me to just ASSUME the app would be glitchy, so it never occurred to me to ring the number. She seemed annoyed and said she'd only just started her shift. Neither the customer service agents nor the 3 security staff I checked with mentioned anything about calling the extension! The lady then brought out my groceries from storage, left the trolley at the entrance, and walked away still annoyed. I had to wheel the cart myself to my car, which I was fine doing, but that's clearly not the service I was promised. Here are a few humble suggestions for the Management: 1. The app seems to be working perfectly fine, but clearly it's not. So, please have your IT team look at it ASAP. 2. Please make sure your instructions at the parking lot are clearer. Maybe I'm a little dense, but there will surely be plenty more people out there like me who would not think to call the extension right away, especially if they think checking in to the app is all that's required. 3. Please ensure your customer service/floor staff are more knowledgeable about your Click and Collect process/issues. If any of the 5 people I spoke to had instructed me to call the extension, I wouldn't have had to wait in your parking lot for 90 mins for what should have been a 10 minute process. 4. The staff here have always been amazing, but the lady who brought out my shopping could really use a change in her attitude. Thank You!
My review is based on the pharmacy only. I made a call today to query a prescription and was passed to 3 different people without being told or advised then shouted at by who I believe was the resident pharmacist. Very unprofessional. In the last few years this pharmacy has declined rapidly.
Today we were attending a children's birthday party at Frankie And Lolas at Asda St. Matthews. We arrived just before 10:30 for a party starting at 10:30 Frankie And Lolas opening time. A lady was waiting with her infant child asleep in their pushchair at the first floor entrance Frankie And Lolas entrance, the doors still had the security shutters down. The lady spoke to a member of staff outside asking when the doors would open, The member of staff stated "sometimes now, sometimes 11 but the doors downstairs are open". The lady then rang Asda and they stated that they would open the door for her at 10:30. A different member of staff in a high vis jacket walked past the internal side of the shutter and stated he wouldn't open it until 11, another phone call took place where she was again assured that the doors would be opened for her and we saw the same gentleman walk past again and not open the doors. We spoke to another member of staff outside who just arrived for her shift, she told us the door won't open until 11, the lady mentioned the pushchair situation, She asked "Is the lift not working....again?", which it wasn't, the member of staff said the lady and infant in pushchair would have to walk down the car ramp worrying or carry the pushchair down the twisting flight of stairs worrying. In the end we offered to help her carry her pushchair down the stairs but it should not have been necessary. The thing that makes the whole situation more irritating is that: Asda ground floor opens at 11:00 on Sundays but the doors open at 10:30. Frankie And Lolas first floor opens at 10:30 on Sundays but the doors open at 11:00. If the lift had been working and there was a safe way for her to get down to the ground floor then it wouldn't have been an issue. If she had been a disabled customer rather than a woman with a pushchair no one would have suggested her going down the car ramp. I am leaving this review on Asda's page as it felt store related rather than Frankie And Lolas issue. We had a really enjoyable time at Frankie And Lolas but the customer service for the woman with the pushchair really didn't put her welfare or the welfare of her child first.
Outstanding Supermarket. Wonderful staff that go over and beyond their duties to keep there customers happy.
Busy, fully stocked shelves, staff were helpful when I asked for a certain thing.
Really good prices and very lovely staff. Excellent standards of food, service. Would recommend
Everything avaliable here, the store is extended, I enjoyed my time shopping however it was very cold . There is parking here free for customers
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Asda St. Matthews Superstore map

Directions to Asda St. Matthews Superstore with public transportation

Dudley St 230 meters
4
4H
4M
Newport St 260 meters
11
11A
45
881
Upper Bridge St 270 meters
22
51
637
77
77A
788
934
935
X51
Saddlers Centre 280 meters
34
37
39
4
4H
4M
Upper Rushall St 300 meters
51
637
77
77A
788
851
852
934
935

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