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Asda Rotherham Superstore

  1. Rotherham
  2. Rotherham Gas Station
  3. Rotherham Bank

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Asda Rotherham Superstore
"Asda Rotherham Superstore is part of the Asda group; one of Britain’s leading grocery retailers. Asda offers great prices and quality products helping customers save money & live better. Visit us in-store and get groceries delivered to anywhere in the UK, or collect from your local store or petrol station at a convenient time for you."
Address: Alwdarke Lane, Off Doncaster Road, Rawmarsh, Rotherham S65 3SW, UK
Phone: 01709 850670
State: South Yorkshire
City: Rotherham
Zip Code: S65 3SW

opening times

Monday: 7:00 AM – 12:00 AM
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: 12:00 AM – 10:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Their customer service has gone down the drain. Firstly staff member couldnt be bothered when i approached him for help and secondly when i finished putting my shopping on conveyor belt i was surprised to see the till person had already started scanning and made a pile on the other side even though no one was behind me so dont know why he was rushing for. Also.same story every week there is no full fat milk left as its common sence if its a quick seller then order more in.
Not been for quite a while it was quite busy when we visited and shoppers were queueing down the aisles. We went through the self service which seemed to be moving quite well. Seemed well stocked, some nice clothes and festive foods and decorations. Saying that some of the freezers needed restocking. One thing we seemed to be dodging staff picking orders, having 2 side by side blocked the way. Has internal shops and a garage which is card only. The cafe is no more .
I have been a happy customer for decades. Sadly, this store has gone very downhill, and each visit gets worse. I mostly go to Tesco now as its a much nicer experience. After speaking with the store manager today who really doesn't know how to speak to customers, doesn't know how to help the staff and needs to be replaced I will not be shopping here again. Two other shoppers said the same after they saw what happened.
Asda Rotherham click & collect VERY poor service. Arrived for my 07.30-0800 slot at 0735 waited 15 minutes & was seen by at least 3 staff members but no one came to give me my shopping, waited 15 minutes then went & told them I was going, one staff member told me he didn’t know if I’d be refunded my £63. Rang Asda customer services, who cut me off after I had explained what had happened, rang again & the guy ensured my refund. This has happened to me once before, probably need to change where I shop. If I could give minus stars or no stars I would have.
It has happened to me since always but today I got pissed! The old ladies at self check-out never seem to hear or notice me when I approach them and ask for help. I get muted and wonder whether I have to try again or not. I’m coming towards you, I say something. I don’t think I’m invisible, it feels very wrong sometimes…
Really disappointing to see how standards at this store have plumetted in the last year or so. I've never had any problems here and regularly shopped here for most of the last decade. However in the last nine months I've had cause to complain about out of date stock on the shelves, rotting fruit, veg and salad bags still on sale and fresh produce that goes off way before it's due date, suggesting its not being stored properly. Alongside an ever diminishing range, there's just no reason to choose this supermarket over any other. The store experience has become a weekly fight with click and collect pickers and pallets of stock pulled out during peak hours, blocking the aisles. The wide open reception area has been like a jumble sale the last couple of times I've been - racks of cheap clothing hung out for a quick sale or pallets of beers and sweets, but no space to move at the entrance to the store. The self scan machines - one of the main reasons I used this supermarket - they rarely work anymore and are often not charged; and when they do work you can guarantee that the store is going to do a full bag check to make sure you're not pinching a bag of mozzarella or a 49p pack of blueberries. Meanwhile the local scallies are walking round the store munching on goods from the hot counter and cans of Monster that they don't ever pay for. Whatever has happened, the standards and quality of produce at the store have plumetted. I was a guaranteed weekly customer but the issues above have forced me to shop elsewhere and I'll be spending my money at the local Morrisons, via Amazon, in 2024.
Visited 21st Dec. Went to self serve and asked Helper how to scan card as never used self service. She advised and said it had scanned. Searched the app but no points. Called customer service and advised card had not scanned and because they couldn't see what was bought unable to add points. Tried to ring the store to speak to Manager Mick Kemp as his info on receipt. No way of making contact. Why should I lose out because Assistant didn't do her job correctly? Was advised by customer services to contact manager.
I don’t know what’s happened to this place, but it’s gone totally downhill in the past year. Customer service has gone to shyte. The past few times I’ve done click and collect, it’s been atrocious. The last time I did click and collect, I waited 1.5 hours. Shocker. I told the missus at this point that I will NEVER go to Asda again. If she wants to shop here, she’s on her own.
It’s open every day, not far away from a petrol station and a Maccies. Cheeper than Tesco and has everything you need for dinner. Though, I have seen rats about never in the store directly and homeless people hang about out front.
I have been away from the UK for many years and recently returned and settled back home, I went to Asda for the full shop. What a fantastic experience it was. Not only was I able to get every item on my extensive list, I found the staff there so helpful, going above and beyond what I expected. Thank you Asda and your team!!
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