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Asda Ponders End Supermarket

  1. Enfield
  2. Hertford Grocery Or Supermarket

Reviews, get directions and contact details for Asda Ponders End Supermarket

Asda Ponders End Supermarket
"Asda Ponders End Supermarket is part of the Asda group; one of Britain’s leading grocery retailers. Asda offers great prices and quality products helping customers save money & live better. Visit us in-store and get groceries delivered to anywhere in the UK, or collect from your local store or petrol station at a convenient time for you."
Address: 67 High St, Ponders End, Enfield EN3 4EF, UK
Phone: 020 8210 3800
State: Greater London
City: Enfield
Zip Code: EN3 4EF

opening times

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Came to pick up my parcel on my lunch break waited no apology no greeting as an absolute standard. I got a message to say one was here and another that I didn’t yet receive an email yet asked if possible to check if both have arrived save me the time and money to travel as I am also 7 months pregnant. Sandria the manager claimed she hasn’t got enough staff to go through the delivery and was not prepared to do that as a level of service that I think could have been honoured. She had an absolute disgusting attitude and service that is shameful. If this is the level of management hired here it needs serious evaluation because it’s a poor and ugly example of a leader and support to customer service and for her to walk off doing labels around the store claiming how busy she was. I will have to come back after school run with my small child also just to collect a delivery that could have been checked. Returned and found out the manager lied about her name which is Andrula. Even better to add to the service from someone in leadership. The staff have better service which obviously could have not been given from her. Them and us as customer deserve better. Promote someone else.
If i could give zero stars I would the 'security guard' had the cheek to be worrying about a 30p bag meanwhile someone next to me scanned items and ran out the shop. Everytime i go in there which is not often i end up regretting it. Shut it down or put your staff through some serious training its pathetic at this point. Wont be returning as the incompetence is diabolical!
Horrible ASDA delivery experience - placed order without substitutions, but when I received the order, half of my order was substituted with wrong items entirely different flavours of drinks that I didn't want! "Handed it straight back for an immediate refund" to the Asda's delivery person as per Asda's policy on their website. The following morning, I got an email requesting photographic evidence of the incorrect items?? I phoned Asda to remind them of their own policy of just handing items back to the driver, and that I didn't have any evidence as I already did as instructed by returning the items to the driver - nowhere does it say to take photographic evidence! Asda did not want to refund me if I did not have photographic evidence. I was then later informed the driver issued refund for one of the items, but not the other 9 items. The driver purposefully did not report all the items I handed him back for a refund, took them for themselves, while reporting that I still had the items and needed to provide evidence of them. That delivery person should not get away with stealing those items and lying about this whole thing, I urge ASDA to look into this concerning problem. Clearly there are multiple people not doing their job correctly, and thievery occurring. It is sad that I had to contact Asda customer service to challenge them on this incorrect information so that I can get a refund! Truly horrible experience! Asda does NOT know its own policy, refusing to refund based on lies and terrible customer service.
Words cannot describe how terrible the shopping experience is here. It's a 5 minute walk away from me yet I take the bus to the bigger Tesco up the road, even though that's not great at least it isn't THIS. I've been here since it opened and it was never good. Ever. Rude staff, terrible selection of products, high amounts of thievery. In a way I don't blame it, just look at the area it's in, it was doomed from the beginning.
These watermelons feel like plastic, we can’t eat this because the texture is different. And when I break it apart it looks like plastic because they’re dry.
Very rude and discourteous staff - today a disrespectful employee crossed the line - screaming at me in front of everyone, humiliating me and accusing me of stealing when I am a regular customer. Please do not come here, the customer service is beyond terrible!
We used ASDA for the first time when we was visiting friends in Bedfordshire even though we live in North London we said it was the weekend so we will do shopping at ASDA for a change and we was surprisingly shocked on how affordable and the variety there was. However this ASDA was the nearest super store near us and we said lets go back to ASDA and it was absolutely horrific. The staff seemed to think it was more of a social club i can comfortably say our local corner shop is more organised than this store. Nothing is in the right place and the shelfs have been so badly neglected its beyond a joke not to mention most tills displaying a hand written sign projecting cash only. I can safely say i will never visit this store again and do not recommend it to anyone.
I speak on behalf of all from ponders end,get some extra staff.how can you expect 1 girl to serve,lotto, returns,parcels ,cigs,drink and you can see they are getting stressed.maybe management should be bit more pro active and help out .sometimes it takes 30 minutes just to buy a lottery ticket..joke.
Hire more staff. Why is one woman running around doing ten peoples jobs. At the counter because no one else is there. At the till because no one else is there. Giving people directions because no one else is available. Ushering out beggars. Bringing parcels to the collection point. How can you be on one salary but doing the job of five people lmao spend your money Asda I know you have racks. Poomplexes
Service here is awful badly run and staff are so slow especially customer services. I say that I hate going there but it’s my closest supermarket
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