Arrow Taxi Group

Most disappointed in Arrow’s service tonight. Booked a cab 4 hours in advance and an arrow cab arrived at the pickup point 15 minutes late, only to drop a person off and tell us that we have to book a cab, which we told the driver we had. The cab drive off only to drive around the block, slow down at the same corner, see us still waiting and drive off again. When my partner called the firm the operator was blunt and rude. Luckily a friendly local offered to share their prompt cab from a rival firm who we shall use in future. We were able to cancel the cab very easily.

We booked a taxi to take us to Heathrow Airport for 01.30am. It arrived bang on time. We had also booked for the return journey as well, again, right on time. Andy the driver on both journeys was only too willing to help load the bags etc. and came over a really friendly guy. The car was very clean and tidy, not like some I could mention. I will certainly use your services again and will recommend you to any of our family and friends who need great service. Thank you and Andy for a very professional service.

My train from Worthing to London was cancelled which meant I couldn’t make a connection to Liverpool in time. I phoned up arrow taxis who had a taxi outside in minutes and got me to Brighton station in the nick of time to get my London train. They saved my weekend. Lovely friendly driver, helpful operator and all fees quoted upfront with texts listing my drivers name and car reg and model etc. great service, couldn’t fault.

Fast and friendly. There were massive traffic jams on all the normal routes so the driver offered us the choice of taking a diversion which was a few miles longer but would be much faster or going the short and therefor cheaper route that would take a lot longer. We opted for the fast route and got home in half an hour, someone else who left earlier and took the short route took two and a half hours to get home!

Booked at taxi for a midnight collection. I was told that it would take 20 minutes to arrive which was absolutely fine. The taxi never turned up. When I called to enquire where it was the lady claimed someone had called a minute earlier to say no one could collect me. No call was received by me. The woman was extremely rude and unsympathetic that I was a woman on my own at a country venue. She ended up putting the phone down on me. Disgusting company and service. Do not use this company!

Always been good until now Friday night had taxi booked for Brighton for a work meal. Booked three weeks in advanced had to ring both times and spoke to rudest woman ever, to find out where they were. Claimed they where busy advised I had booked three weeks ago eventually they got someone dispatched. On the way home I hadn't received notification of dispatch so rang again it was clear I was going to be spoken to like a customer woman was rude and just said well it will be their when it's their. I explained I'd already had issues with my first taxi as if by magic I got notification of dispatched taxi. Totally disorganised and unprofessional. Very rude and no apology would use again which is a shame as they used to be very good.

Used to be a 5 star company. Taxis were always available and on time. Now they promise taxis for times they cant deliver, i assume a shortage of drivers as always a waiting time now. I now book taxies WELL in advance but still no garuntee they will be on time so always have to be prepared to be late or walk to my destinations. Overall not very reliable recently. And one lady in the office could definitely use some customer service training. But drivers are always lovely

Arrow cars are always swiftly available, reliable, helpful and friendly with great communications. I've only ever used Arrow since they started the service and highly recommend them, a first class taxi service.

We got a taxi booked which arrived 10 minutes early. We went to the cab 5 minutes before scheduled time and the taxi driver was rude saying we were late by 8 minutes to our shock. We told him politely he was wrong and that we ordered the taxi for 11.30, not 11.20 when he arrived. During the taxi journey, he hardly spoke a word, started driving erratically and charged us at least £3 pound more than it should have been, blatantly turning on his meter on his phone when he arrived 10 minutes early. Will not use this service again as its not the first time we've had such a bad service from this taxi company. Avoid.

The most despicable taxi service ever. I've used arrow a lot and generally it's ok. This time however was awful. The taxi arrived early by 5 minutes. The driver Asim, called to say he had arrived to which I replied we are not ready as you are early. We also had the landlord round as we had a power cut. And managed to get in the taxi 4 minutes later than the time which we booked for. The taxi driver then said we were very late and told us to get out. We called arrow and were offered no help and no other taxi other than one an hour away. And then were hung up on. We were left on the side of the road, in the rain, in winter. Truly tragic service. And we got an Uber and it was fine, thanks Uber.