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Apple Bromley

  1. Bromley
  2. Blackheath Electronics Store
  3. Bromley Electronics Store
  4. Swanley Electronics Store

Reviews, get directions and contact details for Apple Bromley

Apple Bromley
"Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar."
Address: The Glades Bromley Shopping Centre, Bromley BR1 1DN, UK
Phone: 020 8225 5500
State: Greater London
City: Bromley
Zip Code: BR1 1DN

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I had a fantastic service when getting my daughter a new phone for Christmas. I was greeted at the door when purchasing. Directed to the person I needed within a few minutes. The staff are very knowledgeable and friendly. I had to collect my order a few days later and again the service was great. No complaints! I will always be apple and never a android!
This is a very good store which is spacious and efficient. As soon as we walked in, one of the staff approached us and asked how they can help. They then directed us to the appropriate section of the store. We were picking up an online order, and this was handled quickly and professionally. We parked in the Glades car park, which cost £1.10 for an hour.
Went in today for a bar appointment at 11am. Had issues with my Apple Watch. Sophie was excellent at her advisor role. Professional and friendly. She did everything she could to help me. Very happy with her help. Hope you get some recognition for your hard work.
Needed help with concerns about my iPhone. Was attended to my Daniel who went the extra mile in advising me of solutions regarding my issues. He was personable, knowledgeable, thorough and could not have been more helpful.
Terrible experience. Brought into the Bromley Apple store an out of warranty on Wednesday 4th January which was stuck in recovery mode and the shopfloor assistants tried to update it. They could not do it waited for 1 hour and 30 minutes They offered to leave my iPhone overnight so they can try and do it in the morning and then they will contact me with the outcome. I was contacted today Saturday - voicemail was left and email received saying that a replacement phone is ready to be picked up, just bring an ID no mention of cost or anything and we got really excited especially my daughter as we promised that this phone is going to be given to her thinking that Apple are giving us a replacement unit out of good gesture. After arriving to the Apple Store in Bromley I was told that the replacement iPhone X is going to cost £400 plus VAT to which I was very shocked and surprised as nothing was mentioned about this and if I knew this from the beginning, I wouldn't have come to the store in the first place. I tried to resolve this issue through the store and the complaints department but was told that nothing can be done and bad luck due to miscommunication on their part. No discount or anything was offered towards another unit. Now I have to tell my daughter that she is not going to have the iPhone because Apple don't care about people's feelings... My first and last time I am dealing with apple...
Poor customer service by Tanaka. I was approached by one of the workers as if he did not want to be at work, dragging his feet. His entire energy was negative, his face, body language as well as his tone. My airpods are used for my ipad during work calls and meetings but i own an android. I explained to him the issue i was having with the airpods. I didn't go to apple to discuss my phone. Although i understand that the airpods update using an apple device. Mine did not in this case hence why i booked a repair before the warranty runs out. Had he explain this in an appropriate manner. There wouldn't have been an issue. He seem to have a problem with that stating ' the airpods are worth more than your phone' whilst he laughed. As a manager in sales myself, the job of this worker if anything would be to encourage me to perhaps get an apple device because it is more compatible. Instead he was very dismissive and rude. He got frustrated with how long it'll take to update suggesting that ' each air pod will take 25mins to update' i replied ' i had time' . He then proceeded to do the update and walked off. Nowhere on the website during the booking process was it clear enough stating that each technician is only given 15mins. I found him extremely rude from the beginning. Felt very personal, i do not know him from anywhere and felt attacked. Due to my professionalism i chose to ignore and do the right thing. In the future, he should take into account the way in which he speaks to others. I returned to work today and connected my airpods to the ipad and the problem is still occurring. So, nothing was solved. Would not recommend. On the other hand, the security at the door though, lovely and gave a warm welcome. I also spoke to a young lady beforehand who was also very pleasant. Such ashame it was ruined by a such a miserable person. Wouldn't return to this branch, but do wish your management the best when dealing with this staff.
Went to try and find out why my iPad wasn't working and the person I spoke to was not helpful at all and wasn't bothered. We were very disappointed. We've been to other Apple Stores before and had helpful advice.
I bought Iphone14pro .. also bought screen protector and phone cover paid £72 . I paid £72 for not to deal with quality issues. When I back home and put phone cover , the screen protector just peeled off!! Two products from Apple Store is just not working. When I was buying screen protector, the package was saying it is for iPhone 13/13Pro/14 . When I told Apple staff that it is not for 14Pro, he said no no they are all same, and he applied it !!! Here we are , not working !!!
Few days ago I went to this store and asked for battery replacement, they told me you should take an appointment and come back so that we can change battery on the same day, so I took an appointment for 04-12-2022 and went there before 15 minutes. As I was little early they made me stand outside until my appointment time.Then I went there at that time and lady there told you should keep your phone here for one day just for changing a battery but last time I went they said they would get that ready by 2 hours maximum. This is so frustrating as I drove 1 hour to the store and did not expect this kind of service from an Apple Store.
A bit hard to find an Associate, but when I did it all went very smoothly. There is supposed to be a greeter, but if they are busy, you end up lost within the state asking various people the same question.
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Apple Bromley map

Directions to Apple Bromley with public transportation

Elmfield Road The Mall 30 meters
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Bromley High Street The Mall 110 meters
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Ringers Road 120 meters
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Bromley Civic Centre 230 meters
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Bromley South Station 260 meters
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