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Alton Cars Ltd

  1. Mansfield
  2. Alton Car Repair

Reviews, get directions and contact details for Alton Cars Ltd

Alton Cars Ltd
"Welcome to Alton Cars, one of UK’s largest networks of vehicle repair centres. We’re a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre’s hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We’re proud of our reputation for being a professional & friendly repair group, so if you’re searching for a well-respected vehicle repairer that you can trust, you’ve found them."
Address: Anglia Way Industrial Estate, Anglia Way, Mansfield NG18 4LP, UK
Phone: 01623 423778
State: Nottinghamshire
City: Mansfield
Zip Code: NG18 4LP

opening times

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews
Appalling company. I don’t very often leave bad reviews but these guys are awful. I had my car repaired a few months ago after a bump and have since spent a lot of money repairing broken parts. Clips, rattles and broken trim..this is after they had kept my car for over three months . Constantly fobbed off with completion dates. Poor repair and paint match. Had to have a bottom quarter re spray by another company at my cost after it was discovered the paint was too thin to polish out the fine scratches on the repair carried out by Alton. My local garage were amazed at the bad workmanship. I wouldn’t entertain taking the car back to ask them to put it right as the initial repair had cost me over 1k in car hire…they really did take that long Avoid is my adviceService: Body & Trim
We have owned our car from new and was sadly hit by someone while parked and had their insurance send our vehicle here. The first time we collected it back our sill trim was all toothed on the top edge as if someone had been chewing the edges of it. I sadly payed for our bonnet chips to be done while the paint was in the gun. What came back was silicone fish eyes all in the laquer and could see where the repairs were in the reflection of the laquer. Paint edges were sand paper rough too on the quarter. They had left the window scrapers in the car as they worked on it because they left the soil / dirt on the dashboard in two straight lines which probably wouldnt have happened if the pas125 inspector visited as its not allowed but obviously had been done. After rectification work they have sorted the sill trim and stuck us a s-line badge back on the car where one has been missing due to theft as a courtesy which im grateful for. However to sort the sand paper rough edges out they have wet flatted them and buffed them smooth straight through to primer so they are grey now instead of having any color. The bonnet still has one big silicon but they have sadly not cleaned their base guns during painting and have splattered black spots onto our red car. You can see where they smudged one trying to rub it off with a finger and the other was left and just laquered over. I have paid cash for this to be sorted on-top of the insurance work. The wheel they painted had already started to flake and peel a two weeks after so ive paid for all four wheels to be done properly now somewhere else out my own pocket just to make a nice job of them. Just to top it off we got the car back the second time with our floor matts missing too. OEM fitted floor matts just gone. The only reason im not taking it back yet again is mainly because i dont trust them at this point and my partner was told on the last collection that "if you drive it away it means your happy with it and wont bring it back" great way of saying dont come back we have a out the gate warranty. Avoid if using them. absolute bunch of cowboys. Ive seen better work come out of a tin shed.Service: Body & Trim
Repair was good but took 6 months for my car to be fixed with no help with curtesy car and when my father tried to sort it while I was away he was greeted with some very rude customer service. I too called from abroad but no help offered. When I collected my car the lady at the desk was polite and I was happy with the repair.
Terrible experience from start to finish. 3 months to fix a simple broken headlight and mirror issue. Had to wait weeks for the estimate only to find out I could have done it via email. When the guy came to collect the expectation was that I would sign blank paperwork so he could complete it back at the garage. The car was then sat around for 3 weeks whilst the repair was completed. Having the car delivered back to me would have taken an extra week, so I collected myself. I arrived today to find the job incomplete with my body work badges missing. So much for the QC process that the car went through yesterday. Avoid at all costs.
I had a minor rear end shunt and my insurance recommend that I take it there to be fixed. After having the car 2 weeks, they rang and said it was ready to be collected. When I looked at the car, they guy said, it's had a new bumper and a new light, strange that there was no light damage. Anyway, on inspection, the bumper was not fitted to the wheel arch properly, so they took it back inside. When he came back out, he said "we've glued it back in place because it was glued before and there's no clips" hmmm.. So I drove it back home and after a week, I noticed the bumper was not sitting flush on the top 2 corners on both sides. Cut a long story short, I took it back and they took it back in and said "there's 2 brackets which must be bent" strange that! They looked at the job sheet and said that it only had a repair not a full bumper! They said they will ring me when the parts come in. So in my eyes, if you're going to repair a car, 1 don't lie and 2 do the job right in the 1st place, then I wouldn't have to keep going back. Also I've contacted my insurance company and told them all this.
Just repaired my car to excellent standard. Really friendly helpful staff, who kept me up to date with the repair throughout. Well done Alton.
Accident repair. Car was picked up quickly and I was kept informed. Within two weeks my car was mended and returned to me. Very efficient, friendly and helpful. Would highly recommend. Thank you so much for making the experience so much less painfulService: Body & Trim
Not the best experience, truth be told, very poor communication regarding exactly what was being done to my car. No 0% updates on the repair progress via the customer portal of the website. Only given 4 stars because Hyundia thoroughly checked out the repairs when it went for it's first service a week later. Caused confusion over the hire car by offering Amazon vouchers for me to collect my car, nobody knew where the hire car was, I had RSA Motability contacting me about it. It hadn't dawned on me that I was still liable for the hire car until it was returned.
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Alton Cars Ltd map

Directions to Alton Cars Ltd with public transportation

Anglia Way 120 meters
141
27
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29
363
Bellamy Road 250 meters
141
27
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28B
29
363
Industrial Estate 300 meters
218
28
28B
29
Bingham Road 330 meters
218
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28B
29
Bellamy Road 370 meters
141
218
27
28B
363

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