Zen Health And Beauty

I had a prescription for fertility medication and I purchased my medication via Zen healthcare. I was also able to arrange same day delivery for £30. The transaction was smooth and I'd definitely use the service again.

By far the best pharmacy in London, lovely and caring staff, shout-out to J !! Recommend The nurse there is very professional and helped calm me when I was feeling anxious

Be wary of using this money grabbing pharmacy to dispense medication as they have no consideration for the health and welfare of patients.
Their choice of courier failed to deliver urgently required medication and then this pharmacy claimed to bear no liability whatsoever for it with their amateur employees making statements such as "well according to us it has been delivered" and a line they love to use frequently as an excuse "the manager isn't in right now, there's nothing we can do" in order to get away with not doing their job as they should. They demanded that another costly prescription be issued and then they have the nerve to demand double payment for medication that has already been paid for and not received which their chosen courier delivered to a completely different address in a completely different area and this was clarified by a DHL manager who conducted an investigation and determined that the GPS location of the driver at the time he supposedly delivered the goods was completely different to that of the delivery address; and this is not the first time this has happened! They then went on to say they’d refund the double payment “if the misplaced package is returned” to them after being retrieved by DHL of which there is obviously no guarantee as the recipient to whom my package was delivered may not even answer the door or may deny having received the package at all! I should not have to bear the cost of their blunders as a customer who has paid for costly medication to be delivered urgently and has received nothing but immense stress and inconvenience in return! 
The greedy b*st*rds running the Baker Street pharmacy could not care less about the health implications their blunders have on anyone and are only good at overcharging and turning a blind eye. They will try to fob you off in every way possible if you do not know your rights and even if you do all whilst acting as though they are doing you some kind of favour as they claim that they are not really liable for anything. For those unaware; The Consumer Rights Act 2015 clearly states that the trader is responsible for delivering the goods to the consumer within the agreed time frame in this case, by next day delivery without undue delay. The consumer is not liable to chase up the company's chosen couriers to determine the whereabouts of a package containing goods that they have been paid for should a package go missing. This can be confirmed by the Citizens Advice Bureau, The Consumer Council, Trading Standards and any lawyer/solicitor will reiterate this and this information can also be found clearly outlined on their websites. Any reputable company would not need to be told and would accept liability as they are legally obliged to do so. A consumer should not be required to educate these clueless, greedy buffoons who clearly have no idea of their own legal obligations, how to treat customers, how to run a business and what it entails!
I have filed a lawsuit against them, claiming back the payment I made for the medication that was not delivered to me as well as compensation for the stress and inconvenience caused and the aggravation of health conditions. For screenshots of this disgraceful pharmacy’s responses via WhatsApp and further information on the legalities of the matter you can refer to my review on SiteJabber which should be live shortly.

Disgusting service and unprofessional disorganized team ! I came all the way from east London for my chemical peel appointment with Azza only to find her left the clinic!! I was told then that she will come back after an hour and half and I should have had a phone consultation with the therapist before this appointment !!! given that when I booked the appointment I asked the receptionist for phone consultation so that I can have informations about the peel before I come but she insisted that I need to come myself to the clinic for the therapist to evaluate my skin then do the peel in the same session ! Complete mess and lack of communication inside the same clinic team and the result is ultimate disregard and disrespect for the customer ‘s time and commitments !! Avoid if you’re looking for something professional and descent!

I didn't expect an interaction with a pharmacy to be so pleasant. Really friendly staff and the pharmacist Stella was very helpful and answered my queries and filled a prescription really quickly with next day delivery.

Fantastic service from the pharmacy team here. Fast, efficient, flexible with delivery of medication to patient's in the UK and abroad. Our patients are very satisfied with the service too.

All bling, no delivery. If you're sick and you need medication Zen may make symptoms worse. The confusion, lack professionalism doesn't merit one star.

Really good pharmacy that has a lot of varieties of medication that most don’t stock, The staff always greet you with a smile and are quick at dispensing your prescriptions, No complaints from me :

Amazing experience. They are my trusted pharmacy. They are extremely polite, they deliver quickly and the service is unparalleled. Really recommend.

Very professional, kind and friendly staff. Amazing service