Yodel

Reviews, get directions and contact details for Yodel

Address: 4 Rosehall Rd, Bellshill ML4 3NR, UK

Phone: 0843 504 0314

Website

State: North Lanarkshire

City: Bellshill

Zip Code: ML4 3NR

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

According the tracking page and app my parcel was reportedly out for delivery and returned to depot 5 days in a row, so I decided to collect it at the depot. I went to the depot on the date given for collection only. 30 minutes and various excuses later I was informed that my parcel was somewhere in the building but not where they had expected it to be. When I asked them to look again I was told it had in fact been lost in the backlog and they didn't believe it had ever really been sent out for delivery in the first place. Apparently they had been updating the app to say it was out for delivery so people thought their items were coming. A reverse order has apparently been put in and I should be able to collect my item in two days time. But they can't give me any guarantees. I asked where and how I could complain and I was told to see the website and email them or use web chat. So far the  web chat had consistently stated try again in a few minutes as they are currently unavailable!!!  Terrible customer service!!! VERY and other major online retailers using yodel need to review their delivery services!!!

Would have been a delivery company, if they actually delivered. Have been waiting for parcel for almost a week, 1st time driver approaches address, claims to have attempted delivery, left a calling card, no such thing. 2nd time, apparently on my street, for over an hour only for parcel to go back to depot. 3rd time, driver out for delivery, but no update for over 1.5hours, most probably hasn't even left depot. This is really frustrating, with the addition of not actually being able to speak to someone that can provide useful updates or explanations. This company needs to change a lot of things, starting with listening to customers' concerns, given similar complaints in other reviews.

Won't buy anything if its delivered by Yodel. Stated the tried to deliver a parcel and left a card..... no card..... Next day as I sat in the address and watches the app, the driver scanned my parcel miles away and said they attempted to deliver. Spoke with yodel terrible webcam who confirmed the driver scanned the parcel miles away.  Funny how yodel have no direct numbers to contact or complain. Awful company.

I subscribe to Naked wines which I love! However, I am thinking of cancelling because they use Yodel delivery service. Yodel are absolutely shocking! They are totally unreliable and unprofessional! They NEVER deliver on the date I ask for or they can’t find my address or they lie that they tried to deliver or they go to the wrong address. They must think folk are in all day everyday awaiting them to maybe getting it right. I pick days I’m home and they’ve failed to deliver this order twice and now without asking me they’ve changed the date . Don’t use YODEL

Yodel have my parcels in my local depot since late Friday evening & was due to be delivered on the Saturday. I contacted them using their web chat Saturday & was told parcels were out on deliveries but failed to arrive. So contacted yodel using web chat again & got disconnected twice on the Monday & today Tuesday the information & another web chat shows parcels are still at the depot awaiting driver & van for items to be loaded.  The adviser couldn’t assure me that the delivery would be today but was told to wait another 24 hrs before I can raise a dispute. This has got to be the worst delivery company out there as my parcels are meant to be next day delivery. Also this is not the first time I have had issues with deliveries & use other couriers but Yodel has been the one consistently who never seem to deliver when expected & one company I use often must have a contract with this sad excuse for deliveries, going on my experience  & reading other comments from people who feel similar & had issues with Yodel………… Frustrated to say the least!

This is my third day of waiting for a delivery. Yodel van was in my street last night and the driver reported an attempted delivery and said he put a card through my door. Complete lie. He sat in his vehicle for a couple of minutes then drove off. Even the online chat, which was amiable, cut me off three times. I'm told it will be delivered today but no tracking information is available. The driver posted a photograph of a row of house's nowhere near my home, I assume he parked in the street to record a stop on his vehicle tracker but he was not at my home.

I’ve been using this service from quite a long time now almost 2 years during this period Ive got many incident very the buyer says the item was not delivered and I had to escalate issue to the management team and they resolved the issue with in 3 to 4 days.  I believe they have improved a lot and the most quickest service during this period

Drove to depot to collect my parcel, depot had lost it. Tracking shows it has turned up there again. Customer services are saying I have to drive there again to pick it up when the depot said they would sort re-delivery if they found it. I have no way of contacting the depot to find out what is going on or if the parcel is even there now. 40 mile round trip to get to the depot. Absolute shambles.

1star is too good for this cowboy operation!! my parcel has been out for delivery for the last 3 days and then its updated on the tracker that it has been returned back to the Depot, i've taken acreen shots of every update as proof. I've been waiting 3 full days and no driver has come to my door. You can't even get through to anyone to complain  or organise to go and collect the parcel from them in effect doing Yodel's Job for them.  UTTERLY DISGRACE SERVICE!! AVOID!!

very very bad experience with yodel. they have my parcels. but not be deliver it to me over week time. every time use webchat, they always tell to wait 24-48 hours. then after 48 hours, my parcel not come, and again use webchat, they tell me to wait 48 hours again. very very terrible service what they have. don't use yodel. avoid yodel.

Comment on this business

Anonymous
Absolute disgrace. No communication between yodel company and depot. Driver did not leave any card. Rearranged for re-delivery multiple times over the next week. Called up 7 times to the customer service. Very very poor service. Never ever depend on yodel please..... You are sure to be disappointed!!!

4 years ago

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Directions to Yodel with public transportation

Rosehall Road 170 meters

299

Bellshill- Bellgrave Street/Mossbell Road 270 meters

299

Matt Busby Complex 340 meters

240

299

N240

Bellshill- North Road/Keith Street 360 meters

201

Glebe Street 370 meters

299

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Reviews, get directions and contact details for Yodel

opening times

Directions to Yodel with public transportation

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