I've been a big fan of this place for a while and always enjoyed their Chinese meals. Tonight I fancied fish and chips but the wife wanted Chinese so I gave it a try. To say it was the worst fish and chips I have ever had is not enough, this is probably the worst food I've ever eaten and so bad that I'll probably never even order Chinese food from them again...that is how bad it was...nobody who can serve food so bland and tastless should be doing it for a living. It was absolutely dreadful.
Ordered £32 of food last night, salt n pepper chicken was raw not even cooked put all 4 of us completely off, rang them up and basically got told when I asked for my money back, was told we will bring more chicken to you and pick the un cooked one up, I’ve took pictures and will now get in touch with trading standards I strongly advise never to eat from there as I will Never ever go there again
Can't fault the Wok Inn really good food and service with an added sense of feeling protected by there measures for the covid virus,and they take card payments too win win to me thanks Wok Inn.
They used to be good, we used to be regular customers until today when there were several items missing from our usual Wok Box. After over 15 minutes trying to get past their permanently engaged phone she very tellingly knew straight away what was missing from the box so she would have known before i left the shop but despite this the best she could come out with what to accuse me of trying to get free food out of them. They are rip off merchants who you should avoid like the plague! If anyone from there ever reads this I have three words for you "Debit Card Dispute"
Been using the wok in for years always tasty never disappointed I once received the wrong item and they promptly sent out the correct one. Foods lovely and delivery drivers are always pleasant and polite
Not happy the girl taking the orders is too busy talking to friends and talking over customers to listen, she forgot to add everything on our order and has spoilt our tea
I only ever get fried rice n curry sauce it's nice staff are not very friendly and I've witnessed them dressing their children on the counters where food is prepared
Me and my family order from these maybe once a week and have never had any issues. Pretty good food for what it is, saying that still paying £40-50 a time. So tonight we ordered for 5 people and on the order was a crispy duck with pancakes etc etc. When we got the order we checked all the bags to find no tubs of hoisin sauce. We rang them back to be spoken to by a fella who asked us about 20 questions to make sure we hadn't misplaced it. When I assured him it was missing he passed me onto a woman who I had the exact same line of questioning from. She said she would call us back. Okay... so about 10 mins later she rang back and said "we've checked the cctv and spoken to the driver and we definitely put a sauce in your order. So there" and ended the call. Having finished my meal I rang back about 20 mins later and spoke to the same woman, wanting to complain, again she said that she checked the cctv and spoke to the driver who I could hear in the background say "I think so" and confirmed we must have it. She also kept referring to a yellow box despite the order being delivered in a red one.... It might seem ridiculous to be so angry about a pot of bluddy hoisin sauce but you essentially had a family sat down to dinner being accused of being thieves - over about a 5p pot of sauce!!! Just why would we do that, especially as regulars. Beggars belief really. WILL NOT be ordering from these cretins again. Nice one for chucking away about £150-200 a month, I'm sure your competitors with thank you.
Awful customer service - do not order from here! Would give zero stars but not an option unfortunately. Been a customer here for a while - we order maybe once a week. Just ordered a meal for 5 - including crispy duck. They forgot the sauce for the duck, so we called and after about 10 minutes on the phone we were told they would 'investigate'. The attitude reminded me of Catherine Tate 'am i bovvered?' and not of a legitimate business. We start eating and after 10 minutes they call and say they checked cctv and it was placed in the bag - as far as they were concerned that was the end of it not disputing it was placed in a bag, but it was either not our bag they said it was put in a yellow bag but delivery guy had a red bag or didnt make it from the bag to us we rang back once more - explained we were regular customers and why would we try it on over sauce which is what about 50p? They point blank refused to send the sauce. We explained again that they risked losing regular custom over a pot of sauce and again they just didn't seem to care. It's a shame as we liked it here, but after 20 minutes of palava over a pot of sauce they could have been and dropped it off 10 times over during that time! and the terrible attitude of the staff, the fact that our previous custom counted for nothing and the underlying accusations that we were ripping them off for a bit of sauce means that I will not use this take away again.
Poor service, delivery should be in 1HRS but took them 1.45hrs no sorry no nothing, food probably been in car for 45min didn't taste good/fresh. Wouldn't recommend to anyone!!!! They just after your money once u place your order they don't care about customer at all!!!!