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Wickes

  1. Woking
  2. Woking Hardware Store

Reviews, get directions and contact details for Wickes

Wickes
Address: 102 Inkerman Rd, Knaphill, Woking GU21 2WB, UK
Phone: 01483 489801
State: Surrey
City: Woking
Zip Code: GU21 2WB

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Long term customer. Prices compared to most builders merchant are excellent. I wanted a kitchen paint in a certain colour on my last visit and they made it on site for me. Very convenient.
If you need a new kitchen we would definitely recommend Wickes in Woking. Ken the designer was so helpful and came up with some really good suggestions for our layout. He didn’t take over, instead he listened to what we were wanted to achieve and did his best to help us accomplish it. Paul the manager was really helpful with our scheduling and managing the delivery/fitting side of things. There were also several good financial options available. The staff throughout the store have a helpful approach to customers which is I am sure down to Paul’s example.
Had probably the worst customer service experience of my life at Wickes Woking this weekend. I picked up a pull cord light switch replacement and a few other bits on Friday evening, got home, then realised the packaging had already been opened and cunningly stuck back together with some tape. Obviously that made me worry it had been returned due to a fault, but with the electrician arriving 15 minutes after I got home to install it for me, I didn’t have time to go back out to Wickes to exchange it for a new unopened one.nnIt was fitted, worked okay it felt very cheap, then the following day I went to pull the switch and it broke. That means Wickes had indeed resold me a faulty unit. I went back on Saturday afternoon to explain the situation and ask for a replacement, but was told they couldn’t give me a new one unless I brought back the faulty one, which I couldn’t confidently uninstall as I’m not an electrician. Bear in mind that I was polite, yet the woman on the till had the audacity to more or less roll her eyes when she hit the button on her headset to speak to her manager. She literally couldn’t have cared less.nnSo I said “fine, I’ll just buy a new one then”, I went to the aisle and it was out of stock - even though the Wickes website said 11 units were available at that store. I asked a guy to have a look out back to find one for me, and he returned 5 minutes later to say he couldn’t locate them, so I left empty handed and incredibly annoyed.nnIn the end, I went to Screwfix down the road and they couldn’t have been more helpful. So in short: go to Screwfix, avoid Wickes like the plague.
Used the click and collect. Not quite ready when I arrived some 40 mins after order. It soon came in and they carried my stuff out to the car. 2 bags of stones. 5 stars right there.
Great selection of quality building materials at fair prices. Staff are knowledgeable, friendly, and always ready to help with advice or finding the right product. Fast service and convenient location. Highly recommended for both professionals and DIYers.
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