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Wickes

  1. Edinburgh
  2. Edinburgh Hardware Store

Reviews, get directions and contact details for Wickes

Wickes
"At Wickes you'll find quality DIY and trade products that will help you complete your home improvement projects. From kitchen and bathroom design to gardening and decorating projects; Wickes has the right tools, services and advice to transform your home."
Address: 45 Stevenson Rd, Edinburgh EH11 2SL, UK
Phone: 0131 346 0541
State: Edinburgh
City: Edinburgh
Zip Code: EH11 2SL

opening times

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 7:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
Awful experience from start to.... trying to get them to finish. Had my bathroom done in March 2021. They took incorrect measurements and ordered a sink unit that was too big then could only replace it with one that was too small... eventually had to get one from b&q and they did refund me the cost of the Wickes one. They also ordered 3 extra packs of 25kg floor tiles 1.5 was needed , again, due to poor measurement, and refused to deliver to the door so I had 125kg of tiles to move up 2 flights of stairs myself, odd when they delivered everything else to the door. The job ran a week over, I'd moved in with a friend for ease, which they knew and would tell me they were there when they weren't....I'd go round to check in. Lots of snagging issues which they did fix in the end, they left all the waste in the garden for a week or so after finishing and I had to call multiple times to get them to remove it. In June this year the new spotlights broke, the towel rail came off the wall and the toilet detached from the fittings! I managed to screw the towel rail back on and fiddle with the lights to get them to work. They all broke again so reported it in July as it's still within the 2 year warranty. Initially customer service was responsive but full of excuses....they can't get in touch with the installer, I need to wait until they've given him a chance to respond, then the new installer would be hard to get managers had been on holiday etc. I'd asked if I can find someone myself to fix it then they can pay, I was told maybe but we had to follow this process first Now it's the end of September and they still haven't fixed it and customer service has been ignoring me for 2 weeks! The 2 year warranty is worthless. I've already had to pay someone to fix the spotlights and it looks like I'll end up paying for the rest of their shoddy workmanship myself!
Beware if you don't live on the ground floor your order will not be brought up the stairs. Apparently it's in the small print but it's not made obvious at all - now I've got a 40kg 2.4mx1.2m board stuck at the bottom of 3 flights of stairs! 2 stars for low price and quick delivery.
DO NOT ORDER A KITCHEN/BATHROOM FROM THIS STORE. As soon as they take the money that's when the customer service stops. You will never hear from your kitchen consultant again. We've been trying for four weeks to contact them to no avail and our kitchen it still unfinished with multiple missing items, panels and issues with installation. Our consultant has never contacted us in the 6 months since we ordered the kitchen. Even Wickes customer service cannot get in touch with them. Our experience with Wickes and this store in particular has been dreadful. They are absolutely hopeless, never pick up the phone and only talk to you if they sniff an upsell.
A brilliant place, I wish I had come here instead of buying a lot of hardware things on Amazon. The prices here are surprisingly low including this paint which was £10! They went to good lengths to control the number of customers and attempt to promote social distancing during COVID-19. Best of all was the staff; very helpful and lovely. Really enjoyed my visit and look forward to coming back. I really hope people look here for their goods before before going online. They have click and collect too.
Absolutely DO NOT get them to install a kitchen or bathroom for you. They subcontract out to total cowboys who literally trashed our whole house while doing the shoddy works. No project management at all and Wickes have completely washed their hands of any responsibility as soon as payment received. They are now refusing to come back to fix multiple problems. I have spent hours and hours trying to solve problem with customer services and the installers themselves with absolutely no help or resolution. I may as well have just bought the stuff flat pack and found decent fitters myself. Completely untrustworthy and shocking treatment of customers.
A truly bad experience. The consultant was quick and responsive only until I paid for my bathroom, after that the service was extremely poor. When they delivered the tiles, they refused to bring them to my flat and left them at the entrance of my block of flat, saying that they were not insured to do stairs. Then, when the rest of the delivery arrived, parts of the shower were missing. I had to call 5 times and always been told that they were coming the day itself as another delivery was scheduled. On the third day of waiting for it, I was told the parts were never ordered in the first place. Someone clearly lied multiple times. Costumer service is most unhelpful too.
What a shambles. Apparently too busy to prepare click & collect. After waiting 30mins for them to find my order there were items out of stock even though in stock when I ordered. Hadn’t been to wickes before - this was the first & last time
Well stocked store and helpful staff! Recommended! The staff are keen to discuss the projects I have. Good customer service!
Really annoying, got here 10 minutes before closing and staff all locking up. I wouldn’t mind if they weren’t trying to tell me the time was 8 o’clock, when it patently was not.
Big place with everything under one roof apart from what I actually needed which was what I had found on their website but didn't have in their shop at Murrayfield in Edinburgh. Aluminium check pattern panels. So complete waste of my time. Given the size of the place why not have it in-store!?
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Wickes map

Directions to Wickes with public transportation

Westfield Avenue 90 meters
1
2
22
30
N22
N28
N30
Westfield Sainsbury's 210 meters
22
30
N22
N28
N30
X27
X28
Westfield Road 260 meters
1
2
Stevenson Grove 270 meters
1
2
22
30
N22
N28
N30
Gorgie Park Road 270 meters
25
3
33
38
N25

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