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Wickes

  1. Midsomer Norton
  2. Midsomer Norton Hardware Store
  3. Midsomer Norton Furniture Store

Reviews, get directions and contact details for Wickes

Wickes
Address: Midsomer Norton, Old Mills, Paulton, Midsomer Norton BS39 7SW, UK
Phone: 01761 418674
State: Bath and North East Somerset
City: Midsomer Norton
Zip Code: BS39 7SW

opening times

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
It's got a big range of products depending on the job your doing they will likely have all of the stuff you need.nThe shop is well layed out so easy to find what your looking for.nThere is a kitchen and bathroom area with displays.nThis store has paint mixing available.nThere is a customer toilet.nA great place to get supplies for your DIY projects.
Had a delivery of plasterboard etc . Driver failed to secure the load. Lots of plasterboard damaged. Phoned up explained what had happened and have photos.Never once asked to see the photos. Put on hold a few times , to be told that they would need to collect all the plasterboard. Then redeliver more plasterboard, never had this with other wicks stores. Now waiting for them to recollect the damaged plasterboard before they can refund.nWhy do not all wicks have the same policies??
Is really handy to have this store locally since the closure of the Focus and Casswells.nnThis is far more DIY focused than somewhere like B&Q - but for materials it's not bad although a bit more pricey than other places.nnStaff always seem pretty friendly but the main tills never seen to be open and you end up paying at the customer service/order desk - which leads to a bit of a trolley jam.nnConvenient out of town location, with a big car park
The standard of any organisation is measured in how they perform under pressure. My experience over the years has been when it's very quiet here, such as one customer, the experience is fine but poor service increases in proportion to customer numbers. I do click and collect to secure what always seems to be low stock levels. I go to click and collect counter but never is there staff there. You wait either in line or untill all buy and pay customers have been served. Under pressure conditions they don't increase staff at tills so queues invariably grow. The nature and number of items often purchased here takes time to checkout and so queues grow. Click and collect customers wait. So how to fix, remove the click and collect counter OR staff this counter with one member and put others on the three remaining tills. There really is little point in running click and collect here if the managers can't manage it. Having It just sets an expectation that they repeatedly fail to meet. Simples!
No complaints, they mostly have what I need and staff are helpful
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