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Wickes Andover

  1. Andover
  2. Andover Store

Reviews, get directions and contact details for Wickes Andover

Wickes Andover
Address: Northern Avenue Retail Park, Northern Ave, Andover SP10 4AU, UK
Phone: 01264 721800
State: Hampshire
City: Andover
Zip Code: SP10 4AU

opening times

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Staff definitely not a store asset.nnAfter buying a bulk bag of gravel I was directed round to the yard to collect where I was told “someone will be there to meet you”.nArrived at the gate and nobody was there or even interested in coming to talk to me.nI called the front desk to see if they could send someone out to which the woman responded “ no because there is a lorry unloading and I’d have to wait” I then said it would have been handy if she’d told me that when I paid for my goods. She then responded with “I’m at the front desk love I can’t see through walls” before hanging up!nSo first she knew there’s a lorry there and next minute she didn’t. Very disappointing that she chose to lie and hang up instead of a very simple apology.nYou can train staff all you like but you won’t train out that attitude.nI finally left with my order 1hr and 42min later.
The employees are abysmal. No interest in helping you, don't know the layout of their own store - or send you off in the wrong direction for their own amusement - items are hard to find due to insufficient signage. Queue to pay was ridiculous, 1 person serving while 4 others looked on with no intention of helping. Left items and walked out.
Very friendly members of staff specially big thank you for lady named Natasha from checkout, she recommended me oil radiator heater. Her recommendation help made choice and safe my time. I’m very grateful for that.nAlso her college show me where found stairs cover sheet over 3 metres long, I don’t know her name, but I’m grateful from help
For the love of god never deal with Paul in kitchens and bathrooms. Utter incompetence at every single step of the process. Mark Bond the regional installation manager is just as bad. I would avoid if possible
The least I expect is the staf to be helpful, I am well aware this isnt't a hardware store in the traditional sense, and I am not expecting the staff to have any product knowlege, but it was all I could do to get poor Caz to come out from behind the till to help me find something I couldn't find dipsite there reportedly being 9 in stock, eventully she come and looked for about a minuit and then just walked off, how rude!!! Nothing wrong with the products and prices just don't expect any help.
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Directions to Wickes Andover with public transportation

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Tesco Superstore 360 meters
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Dances Close 360 meters
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