White Rose Medical Practice

Reviews, get directions and contact details for White Rose Medical Practice

Address: Carlton St, Cudworth, Barnsley S72 8SU, UK

Phone: 01226 707120

Website

State: South Yorkshire

City: Barnsley

Zip Code: S72 8SU

opening times

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 9:00 AM – 1:00 PM

Update Info

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Reviews

I wouldn’t even give it 1 star if I could. It took me 86 times to get through this morning. Never seen on time. I understand it gets busy but waiting an hour past when I was meant to be seen is absolutely ridiculous

 8 years ago (19-01-2018)

Absoloutly 0chance of getting through via phone, never answer the phone. Perhaps a mailing pigeon is in order!

 8 years ago (08-03-2018)

If you have chance to register at another practice please do.

It is only when you experience being with another practice that you realize how inefficient and poor the customer service both from front line staff and doctors really is.  

The doctors are OK with general diagnosis such as colds, eczema, bugs etc. However when it comes to things more serious they seem to lack the ability to see the bigger picture and make connections between life style, environment and ongoing symptoms. If you feel something is wrong with you, and you cannot register anywhere else, demand to see a specialist/s rather than go with the general practitioners diagnosis... remember your rights and who pays their bills.

I have found on numerous occasions that the front line staff do not have the results you require due to system issues (they seem to have major problems with electronic systems). However I have also noticed that is you call and get the name of the person you spoke to and then call back later, they say they still do not have the information, if you mention that you spoke to ?? earlier in the day and they told you to call back it appears that the results seem to magically appear within a minute!

It is also seems to be well known between the staff at the practice and also some of the local pharmacists that one of the doctors bedside manor leaves a lot to be desired and can make situations worse. I'm sure they genuinely feel they are helping, however they do not seem to understand the impact of the words they use can have on a patient. GP's hold a certain stature within society and therefore people tend to take what they say as gospel. It worries me that is this is know by staff within they practice why as nothing been said to the doctor...

And finally the management fits in with the theme of poor customer care. If you do ever manage to get through to them their understanding and empathy of a situation leaves you feeling cold and frustrated. 

Its hard to see how this practice can improve without a major restructure and a serious investment in training.

 8 years ago (04-08-2017)

How are you supposed to get an appointment if no one ever answers the phone?????  Doesn't seem to matter what time of day you ring, takes several attempts for someone to pick up the phone.

 8 years ago (14-06-2017)

Absolutely shocking service here. 
In February and still trying to get in from December to see my doctor. 
Been told to ring back today at 4 o'clock. Half hour trying to get through and still no luck and when phone does actually ring your waiting agers for someone to answer.

 9 years ago (06-02-2017)

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White Rose Medical Practice

Reviews, get directions and contact details for White Rose Medical Practice

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