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Well Eccles - Russell Street

  1. Manchester
  2. Salford Pharmacy

Reviews, get directions and contact details for Well Eccles - Russell Street

"We’ve been helping customers in our local pharmacies for over 70 years. To reduce the time you have to spend waiting for your prescription, we’ve redesigned our dispensing process and introduced new stock monitoring measures. These changes also mean our pharmacists have more time to answer questions and offer support and advice, saving you a trip to the doctor.We also offer a range of services in our community pharmacies, from flu jabs to free NHS blood pressure checks for over 40s and stop smoking support. The services we offer vary between stores, so check our pharmacy finder to see what’s available at your local Well Pharmacy."
Address: 32 Russell St, Eccles, Manchester M30 0NU, UK
Phone: 0161 789 3207
State: Greater Manchester
City: Manchester
Zip Code: M30 0NU

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Reviews
What an absolute sham of a pharmacy. Want to call to check? You won't be answered. Want to get your prescription in their advertised hours? Good luck and hope they've not randomly closed. Want to get helped quickly? Hahahaha, enjoy your unnecessary wait. Want someone who a shred of empathy? You won't find staff with that here. Want competency? You're better off elsewhere. They shut early half the time without any warning and the staff have no sympathy for people who need their prescriptions. I arrived at 5:25 to be told "we're closed now at 5:30 because of staff shortages" I guess 5:25 is the new 5:30 that also happens to be the new 6. They were closed at 2 pm two days before. If you work normal hours and have any kind of commute I guess you're out of luck. I went to the GP to see if I could be helped and 4 people were there already needing prescription help. They could be putting people at medical risk with this. This is a poorly managed pharmacy and they've left me without medication for days due to their lack of transparency with customers. This isn't the first time this has happened either. Even when I order as far in advance as I can I am left without medication due to their erratic closing times and inability to hold staff. Even when you get there in time for left waiting for ridiculous times and sometimes there's queues out the door. Or I've been ignored for more than 5 minutes at a time when there are multiple people behind, some who I've witnessed not doing anything. This place has really gone to rubbish and there's no point in using them for any regular prescriptions. Switch to Cohen's or Gatley's.
This pharmacy used to be brilliant until it was taken over. It now offers appalling service, long waiting times, items unavailable, perscriptions not processed and over worked staff! I shall be moving.
Wait half a hour for they to tell you they haven't got your medication used to be a good pharmacy but not any longer.
Do not pick up the phone. Slow service. Charged me for three prescriptions when only asked for two medications. Waited 20 minutes for them to package my medication only for them to tell me they didn’t have one in stock. Told me to come back after 12 the next day, which I did, only for them to tell me it hadn’t arrived and to come back the next day. Came back the next day and the pharmacy was closed until further notice!! Staff had side conversations while customers had been waiting for 30+ minutes. Avoid at all costs! Save yourself time and effort and go somewhere else
Lovely pharmacy to deal with and the staff are extremely pleasant. If there are ever any issues regarding prescriptions they always go the extra mile to make sure you're kept up-to-date or the medication is received as soon as possible. Thanks a lot to the team there!
Absolutely disgusting service! Long waits, young man behind the counter being aggressive and very rude. No apologies, no nothing. Staff were having a laugh and joke in the back, laughing over telling a customer they haven't got something when they've made her wait 20 minutes just to tell her. I've now changed my chemist. Won't be stepping foot through that door again.
Rude, unprofessional. In last 4 months have not managed to request my repeat prescription on time or correctly. Some staff think they are above everyone, but can't even pronounced simple meds correctly. Gave them 2nd chance after boots in Eccles closed but it was a big and horrible mistake to come back. Each time I'm there someone keeps arguing with them about their meds. Stay away.
I waited at least 20 minutes to collect my already prepared prescription, there was no apology to any customers regarding the delay or explanation!
Awful service and system. Not sure what has happened to our health service. But everything is problematic. The wait time for a prescription is a joke as well.
Always seems to be an issue. I have been trying to call for the last hour and the phone is constantly engaged. I get the same medication every 4 weeks yet they never have it in and I have to get this in dribs and drabs or go chemist to chemist. Fell the service could be improved a lot.
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Well Eccles - Russell Street map

Directions to Well Eccles - Russell Street with public transportation

Monks Hall Grove 130 meters
33
744
Church Street 160 meters
33
757
998
Monks Hall Grove 170 meters
33
744
Charles House 220 meters
33
744
757
998
Half Edge Lane 220 meters
33
744

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