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Vision Express Opticians

  2. Baildon Health

Reviews, get directions and contact details for Vision Express Opticians

Vision Express Opticians
Address: 14 Northgate, Baildon, Shipley BD17 6JX, UK
Phone: 01274 598787
State: West Yorkshire
Zip Code: BD17 6JX

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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Reviews
Went in yesterday early afternoon.The two staff members were very polite and very helpful. Explained about where I could park. I was seen immediately by the optometrist without sitting down and she was very thorough and took her time examining my eyes. To my shock she explained to me that my eyesight had improved by half a point. She gave me honest and open advice about my driving and she was amazing. Definitely lucky to be seen by an experienced optometrist as my local one has closed down. So definitely worth a trek to see the team here. A**** keep up the great work.
Bradford BaildonnnI’m writing this review to share an extremely disappointing and upsetting experience I had during my recent visit at the Baildon store. While the eye test itself was fine, what followed left me in shock.nnAfter the test, I was directed to an senior staff member with grey hair to assist with selecting frames. Unfortunately, she displayed an appalling lack of professionalism and courtesy. When I asked if there were any additional frames not on display, she refused to assist and told me to “look in the drawer” myself.nnWhen I expressed my dissatisfaction with the service, she shouted at me, saying, “I’m too old for this. Happy New Year and looking forward to the negative review, my love.” Her tone was sarcastic and hostile, which only added to my disbelief.nnWhen it came time to pay, she brought the card machine and, after I asked her to place the receipt on the table, she once again shouted, “I’m not an animal. You come to our shop, we deserve respect.” She accused me of having a bad attitude. All of this unfolded in front of other customers and children, making the situation even more uncomfortable and humiliating.nnI left the shop in shock, unable to fully process what had just happened. This level of rudeness and unprofessional behavior is completely unacceptable in any business, let alone one that relies on customer service.nnI cannot recommend this optician based on my experience. Customers deserve to be treated with respect and professionalism, neither of which were present during my visit.
What a great experience i had here at vision express Baildon. I had a very thorough eye test/OCT with the optometrist Farheen, in depth explanation about my eyes and a warm personality. Dawn the OA was outstanding! Treated me like her own daughter and was very knowledgeable. I ended up getting my very first pair of prescription sunglasses as she explained the eyecare plan to me.nWill definitely be back, thank you so much.
I had a wonderful experience at Vision Express. The eye test was very thorough and explained everything clearly. Thanks to Saba, Dawn and Farheen who went above and beyond to help me find the perfect frames—especially Saba, her friendly and professional service made all the difference. Highly recommend Vision Express for their amazing staff and exceptional care!
Excellent service, both the receptionist and optician were so professional and friendly. The optician took time to discuss a couple of issues and answer my questions.
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