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Vets Now Support Office

  1. Dunfermline
  2. Kinglassie Veterinary Care

Reviews, get directions and contact details for Vets Now Support Office

Vets Now Support Office
Address: Penguin House, Castle Riggs, Dunfermline KY11 8SG, UK
Phone: 01383 620064
State: Fife
City: Dunfermline
Zip Code: KY11 8SG

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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related searches: Vets Now emergency, Vets Now jobs, Vets Now Glasgow, Vets Now Manchester, Vets Now near me, Vet a&e, Vets Now CPD, Vets open now
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Reviews
Horrific only Interested in One thing MONEY DONT EXPECT ANY SYMPATHY OR COMPASSION THEYRE HEARTLESS. Crossed the Wrong One You PARASITES.
An Insensitive company devoid of Empathy or Humanity!nnWe recently lost our pet, a horrible enough situation without Vets Now piling on additional stress by texting us every second day to remind us that a balance is due, or to fill out a feedback survey. We handed over our insurance documents as soon as we arrived and still paid a £350 deposit. We paid a fee for vets now to handle the claim process for us, and still I am receiving texts chasing payment, from one day after the visit up until now, days after the claim has been paid out by the insurance company. Their customer support team are never reachable on the phone, the line just rings forever and when you are finally lucky enough to get through, you are told there is nothing that can be done and you just have to accept the constant reminder of your loss in the form of caveated passive aggressive text messages demanding they get their princely sum immediately.
Had a very sympathetic and professional consultation today from Laura, concerning my much-loved greyhound Bruno. It resulted in booking an emergency appointment with my own vet. This video consultation service is a valuable addition to my local vet surgery, and they refund the £24 video consultation fee when you book a vet appointment on the same day. Delighted.
Absolutely terrible organisation to deal with. 14 days to allocate funds to an account, still not received my deposit 10 days after the insurance has paid them. Complaints are not logged & emails are not replied to. I will add, that the actual veterinary care was excellent.
Scam company wanting £25 for administration even though I filled out all and completed the claims form myself. Never use this company again, so far no satisfactory resolution. Will be making a complaint to the ombudsman..
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