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Underwoods Garage

  1. Colchester
  2. West Mersea Transit Station

Reviews, get directions and contact details for Underwoods Garage

"Welcome to Underwoods Vauxhall in Colchester. As your local main dealer for New and Network-Q Approved Used Vauxhall cars, alongside Vauxhall Authorised Repairer Status providing servicing, MOT and repairs, please visit our dealership to explore the Vauxhall range and take a test drive."
Address: West Mersea, Colchester CO5, UK
State: Essex
City: Colchester

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Reviews
We have just purchased a Grandland X and the process could not have been more enjoyable and efficient. Steve was amazing explaining everything in fine detail and we are very grateful for everything he has done for us. Superb service and fantastic customer service. Highly recommended.
Took a recently purchased secondhand vehicle into the dealership for quick inspection. This was mainly to figure out basic problems that I couldn't see without propping up the car. Upon arriving at the multiple brand dealership, it was slightly difficult to know where to go. Parked the car in an area that appeared for vehicles ready for service. Then proceeded to the sales floor. To my surprise there was a queue to see the service reception agent. We had an appointment and arrived on time. I'm not sure what their normal staff levels are, but there was only one agent, and only one visible salesperson. So my first impression was understaffed and overworked. While waiting in the queue, another employee came in and asked if we were all for service. Then proceeded upstairs, stating they couldn't assist. Upon turning over the keys and asking about possible timing, we were told the techs had just gone on lunch. The agent was unaware of what was in the bays or how long it would take. While parking, there was only 1 vehicle parked in any of the technician bays. For a basic visual inspection the £29.99, at the time of this review, it took over two hours. When collecting the car, there was no consultation to the findings. However, there was at least another agent on hand. There was a report that stated the visual issues found. However, there was not any recommendations or offers to correct the issues. In addition, there wasn't an offer to even upgrade the vehicle. In closing, as a first experience with this dealership, I'm not impressed. The inspection was a nice value, and allows more knowledge without going through a full MOT. However the aftercare, regardless of the age, is lacking. As well is the need to have staff available, especially when there are appointments.
I have lost count of the number of times I have emailed and haven't received a reply from the Service Manager at Underwoods Skoda. Ditto phone calls. I always get through to reception without a problem. The fun starts when they try to pass me to the Servicing Department. No one seems keen to pick up the diverted call so I end up leaving my VRN with the receptionist and asking for a call back. But no one calls. It's a level of service that can only get better but if the Manager doesn't seem bothered then I think it's unlikely other staff will be driven to be customer focused. Fancy showroom and great if you're buying a car; not so good on the after sales bit though.
A big thank you to Simon. From the very first phone call to the time I picked up my car he could not be more helpful Top Marks
Everything went very well. The gentleman who picked up our car was very friendly and explained all the paperwork when he returned the car. The lady I spoke to at Underwoods was helpful and explained that the front tyres would need replacing at some point. Payment was quick and easy and all in all a very good experience.
What a wonderful service. I spoke to Simon late on Saturday and reserved a car. I picked it up early Monday afternoon after it had an MOT. A very pleasant experience. Simon is a credit to your business.
Recently had my Corsa Griffin serviced and 1st mot then a week later went back to have a repair under warranty. Both bookings were seemless, Cheryl was excellent kept me informed and vehicle was ready on both days when promised. Nice site easy to get to with plenty of parking.
Having my car serviced at Underwoods is a dream; the staff are polite, helpful and explain everything I wanted to know. Always willing to adapt to any change of times or dates and make me feel relaxed and happy. Excellent service from all at Underwoods. Thank you.
Would like to give thanks to Connor Thompson who I dealt with during my purchase, excellent friendly and professional customer service with great knowledge on the vehicles to help me chose the best one for my needs. Very patient to let me have the time to make sure everything was as I wanted and kept me informed from start too finish. Also a quick thanks to Guy who completed my handover also very friendly and professional. highly recommend
I have been a customer of Clacton Underwoods for 6 years and recently part exchanged my car for a newer model. The assistance from Glynn was fantastic but unfortunately the car broke down 24 hours after I collected it. Evidently there is a problem with Corsa and gear boxes! However I have received wonderful help from Jason, who has done a temporary fix until the replacement part arrives.
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