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Tutti Grille

  1. Braintree
  2. Braintree Italian

Reviews, get directions and contact details for Tutti Grille

Tutti Grille
Address: Charter Way Freeport Village , Braintree CM77 8YH, ESS, GB
Phone: 01376 552910
State: ESS
City: Braintree
Zip Code: CM77 8YH

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Reviews
Never had a bad meal here! Have visited over 50 times in last few years, from parties of 6 to just 2 of us! Staff are always friendly and interact with the kids, food always on time & delicious even when busy or quiet. Sad that some folk feel they need to leave multiple bad reviews about 1 occasion, especially when the restaurant doesn't have a chance to leave their side of the story! 100% from us :
Phoned the manager to query why my partner had received poor food and a bad attitude from the manager. When I spoke with him he said my partner was complaining a lot, and proceeded to argue with me! They have no idea of customer service or food quality. My partner is adamant that her food was reheated and dry and her coleslaw looking like someone had stuck their finger in it! Apparently the salad was stale and wilted too. The manager was unapologetic and opinionated, sounds to me like he and his staff could do with some customer service training.
I've been to this restaurant a few times now and feel it should be the first 'Google Local' to receive a review from me. I absolutely LOVE this place! Every time that I have been so far the food has been exceptional, especially at the reasonable prices that they have. The inside albeit slightly cramped is a pleasant place to be in... It's just that the tables could be slightly more spread out. The only real downside is that the service can be a bit hit and miss. I think it's been more in favour of good service as apposed to poor service for myself but it's something to be aware of before heading there.
7 of us visited this unproffessional restaurant today when it was quiet. I had to ask if we could place the food order as we had been kept waiting for so long after the drinks order was taken but nothing materialised. The food appeared, the kids pizza was ok. My sister in law's goats cheese tart looked burnt and my 1/2 chicken looked unappealing. The coleslaw looked like someone had poked their finger in it. My chicken tasted no better than it looked and resembled something that had been fried for too long in a fish & chip shop. It tasted like it had been cooked and re-heated and was dry. The salad I had, instead of the fries, was wilting and dry. I called the waiter over who took my meal away and ordered me a pizza instead. When the Manager brought over my pizza, I explained that the chicken was dry to which he answered "no it wasn't, I tried it myself". He argued my points of view. He did apologise but then argued with me some more. We paid the bill and awaited our change which never materialised I wasn't going to leave a tip when the Manager had argued with me. I called over the original waitress and asked for the change which was met with a frosty stare. I am simply appalled by the customer service of this restaurant. It was bad enough that the food was way off standard yet to be argued with when mentioning something is NOT acceptable. Avoid like the plague.
Service is terrible! The kitchen staff have no idea how to time food for a whole table so perhaps dishes should be served HOT as they're made. Our table waited about 40minutes for the mains and when they arrived some were very cold and had clearly been sat around for a long time. Although we were offered fresh dishes we declined because we didn't have another 40 minutes to wait! Won't be returning!!
Needed a quick feed before heading in to the outlet village. Popped in here for the lunchtime menu. Had the half and half, pasta and flat bread, and was expecting a small portion to tide me over. Very generous portion arrived and service was first class. Highly recommended.
Consistently excellent with an extensive menu that suits all the family whatever their taste or age.
We had great service, AMAZING food and a really good time.
Its pretty dark in here, though the food is good, the portions are small and expensive for what you get.
Good food value for money and good service
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