Turner Insurance Group

Reviews, get directions and contact details for Turner Insurance Group

Address: 34-36 Princess Rd W, Leicester LE1 6TQ, UK

Phone: 0116 299 9000

Website

State: Leicester

City: Leicester

Zip Code: LE1 6TQ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

I would not use this broker again.  I was treated badly and they refused to acknowledge or apologise for their mistakes.

I called to amend my household policy because I was going away for two months and needed cover for my valuable items while away.  The cover was implemented but Turner, with the knowledge that I was abroad, wrote to my home address requesting payment of the nominal additional amount of £65.  When I returned, I opened a letter from Turner stating the entire policy had been cancelled because I had not paid the invoice for the additional £65 that they had posted.  The amount was very small in proportion to the policies I hold with Turner and the valuables insured. 
 I would have happily paid this by card over the phone had they asked.  

I was available by phone or email but Turner did not call or email before cancelling my entire policy.  Upon raising the issue on my return, I was met with a stubborn refusal to acknowledge any shortfall by Turner and no hint of empathy let alone apology.  The response was exactly the same when I took the issue to management level.  

I have been a customer for nearly ten years and was saddened to be treated this way after being such a loyal customer.  I will never deal with Turner again.

 9 years ago (16-10-2017)

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Turner Insurance Group

Reviews, get directions and contact details for Turner Insurance Group

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