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TUI Holiday Store

  1. Eastbourne
  2. Eastbourne Travel Agency
  3. Polegate Travel Agency

Reviews, get directions and contact details for TUI Holiday Store

TUI Holiday Store
"We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile."
Address: Unit 75 Arndale Centre, Eastbourne BN21 3NW, UK
Phone: 01323 641255
State: East Sussex
City: Eastbourne
Zip Code: BN21 3NW

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 10:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
The team at Eastbourne were all friendly and welcoming and happy to help. We had a great booking experience and would book again with Eastbourne. Charlotte booked our holiday, Caroline helped with upping our luggage allowance a few weeks later and everyone else seems happy to help with anything needed.
Called in at the Eastbourne branch to enquire about options available for a holiday in early 2024. Charlotte answered all of our questions either from her own knowledge or after checking up, also managed a sensible discount, very informative indeed. Fortunately there was no pushy sales drive just the facts needed to allow us to decide on the various options. Booked the holiday.
Thank goodness for Charlotte otherwise this would be a 1 star rating. We went in to book a Covid postponed honeymoon and were very excited to begin our plans for a one off trip of a lifetime. Our excitement quickly turned to disappointment as no member of staff was prepared to assist us with our enquiry and Charlotte was already dealing with someone. Ellie and Caroline did not assist us and just told us to wait for Charlotte who "shouldn't be long". Neither of them were on the phone or assisting anyone else. Apart from the person with Charlotte there was no one else in Tui. Charlotte did her very best and we did book our trip. There was unknown information e.g. internal flight baggage allowance that WE are expected to find out but not given information on how to do this. From reading other reviews it seems others have experienced members of staff unwilling to work and speak to people. Hopefully Karen Manager will actually resolve this with her staff and not leave one Charlotte to do the work of others.
Was served by Sebastian, he was great. I went in to enquire about booking a holiday in October 2023. He went above and beyond to help us personalise our holiday. Really good customer service, would highly recommend.
Lovely lady helped us book our holiday, nothing was too much trouble, even looking up sun rise in Iceland in February! Great service!
Great holiday booking experience with Tui Eastbourne. Charlotte helped us book the perfect holiday and we are already looking to book again.
Lovely staff. Very kind and felt looked after So much knowledge and advice... Thank you
Awful customer service. 3 grumpy and unwelcoming members of staff sitting on their desks, no customers, yet - they are too busy to have a look at holiday destinations for you! No - I do not want to be emailed stuff - I want to be spoken to. Will book elsewhere!
We have been lifelong customers of Thomas Cook, and for good reason. This year though, we decided to take our chances and possibly book with TUI given their prices were a little lower than Thomas Cooks. We made a 10:30 appointment on bank holiday Monday at the Eastbourne store, turned up at 10:10. Another couple apparently also with a 10:30 appointment walked through the door at 10:35, were greeted by a TUI representative given we had sat there over 30 mins and had not been spoken to, and the other couple were served before us! When we approached the lady about this Sharon, we were told she had another 10:30 appointment. No apologies, nothing. Shocking customer service.
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TUI Holiday Store map

Directions to TUI Holiday Store with public transportation

Terminus Road 60 meters
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Cornfield Road 130 meters
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501
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N12
Gildredge Road 180 meters
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Eastbourne 190 meters
Southern
Railway Station 200 meters

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