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Towergate Insurance

  1. Stockport
  2. Stockport Insurance Agency

Reviews, get directions and contact details for Towergate Insurance

Address: Riverview, Stockport SK4 3GN, UK
Phone: 0161 443 0700
State: Greater Manchester
City: Stockport
Zip Code: SK4 3GN

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Towergate dealt with our claim in 2016 and they were very good. However we have since had a problem with the en-suite bathroom floor which we have been told has been installed incorrectly. I have tried phoning on a number of occasions and sent emails and letters, but apart from one simple acknowledgement I have not been able to speak to anyone and Towergate have not dealt with this matter at all. I am not at all happy with this situation.
My partner took building insurance with Towergate for 4 years. when the time came to change the name of the landlord and business to myself, we both contacted Towergate regarding the changes. We had a response from Towergate and they took payment in full, so as far as we were aware the business and building were fully covered. When the renewal was due this year, I contacted them only to discover I wasn't even in the system and there was no record of myself or the business. So after having my money for 1 year and no record of me in the system, i fail to see how my business was insured!? I have had no satisfactory response from Towergate and since gone with another broker.
If you have been unfortunate in being placed with Geo Personal A Towergate Company, you need to read this and then consider if you would be better to get your broker to cancel the policy if favor of a more reputable company. On July 3, my partner accidentally pulled over our TV which subsequently hit a shelf and caused the screen to shatter. To make a claim I called Swinton Insurance our broker who put me through to Geo to register the claim. The phone lines rang out for an hour before I was cut off, I then found their number online and called directly, three attempts with holdtimes in excess of 45 minutes before I got through. After speaking to someone to register the claim the process appeared to have gone more smoothly, at the end of the call I was told to expect a call from Direct Validation Services with 24 to 48 hours - after no call being recieved I traced their number online and called them to chase things up. Again this involved being on hold for well over 40 minutes before someone answered, after explaining the situation, they advised they had no record of my claim and that I needed to call Geo again. Once again I called Geo, again on hold for nearly an hour before someone answered. After explaining everything again, she advised that they had sent the claim to Direct Validation Services, to make sure she did to her credit go out of the way to ring through to ensure they had recieved it. The following day I got a call from Direct Validation who took the details of the claim, damage and information from damaged item, following which they advised Repairtech would be in touch to arrange collection of the TV for inspection - this happened the following Monday. Over a week went by and having not heard anything, I called Geo Personal - the hold times this time around were so bad I actually had three handsets calling before someone finally answered an hour later. After explaining I hadn't heard anything, the handler advised that they had got a report back a few days previous and that the TV was beyond economical repair I could have told them that a fortnight earlier and that she would get in touch with them for a settlement. As we only have one TV, we replaced it immediately after the accident for the cheapest possible that matched the specifications of the damaged item, safe in the knowledge we had a NEW FOR OLD policy. I advised the handler of this and I was asked to email a copy of the receipt over. Nearly a week had gone by with no reply, so once again I called Geo - yes - 45 minutes again to get through to them! I advised I hadn't heard from them after submitting the receipt, she then found it and went to speak to a manager to get a settlement - bear in mind here that the damaged item cost £345 over two years ago, and I have a new for old policy, they wanted to give me £175 less the £100 excess- yes that's right folks, £75 towards the cost of a new for old TV!!! After raising a complaint over the disgustingly long hold times, shoddy claims process and their appalling settlement amount l, I took the liberty of speaking to Swinton who placed the policy with Geo Personal - who once again confirmed that the policy is new for old and has a £100 excess, therefore the settlement should have been £399 cost of replacement less £100 excess, £299 balance paid to me as settlement. I am still dealing with this mess as I type, on hold yet again with Geo - today alone I have lost over 2 hours of my working day. If you add all of the time up dealing with this claim, including all the hold time on the phone to Geo Personal, I have actually spent a full 8 hour day dealing with what should have been a very simple claim. Honestly if you come across Geo Personal run for the hills to a reputable insurer
This was where my UK journey as a doctor began, so I love it. Not hard to locate, neat and beautiful
Couldn't get what I wanted and had to wait for a return phone call.
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