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TLScontact - Visa Application Centre London

  1. London
  2. London Local Government Offi̇ce

Reviews, get directions and contact details for TLScontact - Visa Application Centre London

TLScontact - Visa Application Centre London
Address: 18 Ryeland Blvd, London SW18 1UN, UK
State: Greater London
City: London
Zip Code: SW18 1UN

opening times

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
UKVCAS signing with TLS Contact is the one of the worst contracts UKVI could sign. Although they might not be bothered by the disastrous service of the people from TLS contact, but the applicants will, and that explains how little we matter.nnHere, one of all my awful experiences with them.nnFirst of all, TLS Contact make their website for you NOT to apply as the spouse of an European citizen as this is free of charge. They don’t give you the option in the drop-down. So when I try to work out the selection you try to pick the one I don’t pay to play it safe. TWICE I’ve “applied to the wrong visa” according to them. Although I made the correct selection I have all the proofs and I didn’t pay for the service as I didn’t have to.nnTLS Contact London didn’t want to accept my passport as in saying my passport has a problem they’re lack of Knowledge and Nule research skills is abobinable, my passport was an old type of passport, not the one they are used to now. The lady working out my application called one of her supervisors and this guy said “oh them, they don’t know themselves” which I found insulting of course.nnThey had me waiting until one of them “decided to accept the passport”. They decided to re-apply with the other number of my passport that’s the one they are used to. They made the whole application again “as a way of helping me because I was already there and I had the documents”. I have no idea what they submitted because I couldn’t see obviously.nnThey couldn’t apply as a “spouse of an European citizen” because I didn’t have an updated marriage certificate. THIS WAS NOT on the list of requirements. Therefore I didn’t have it. I tried to explain this to the lady and said “stop talking and listen to me”, I was left speechless, I couldn’t even react as I genuinely couldn’t believe what was happening.nnSo oh surprise, I have to apply as a regular tourist paying all the possible and extras fees, £140nnI had taken my photo I’ve been doing ALL my paperwork without any issue. The lady saw my picture, LAUGHED in a mockery way and said “you have too much hair in the neck, go to the booth and take another one”. That’s a whole queue and £10 for another picture they satisfied their ridiculous requirements.nnDuring the appointment I ASKED twice to show me the way to apply correctly on the website, of course she didn’t.nnAfter paying and doing everything they asked me to do, I left the awful place and head back to the city which I live, I don’t live in London.nnRemember I didn’t pay the service fee because I had indeed picked the “spouse of European” so I didn’t have to pay but they said I applied wrong and I TRIED to explain this to the lady but she shut me up? Well, she was calling me with a fake and nice voice telling me that I didn’t pay the service fee, she wanted me to go back to their offices and make the £35 payment fee. She wanted me to go the following day or Saturday. I told her going to London only in train tickets it’s £150!! And that of course I wasn’t going to do it, so I needed to cancel my application, refund me for all the bloody fees they made me pay and send me the passport back. She convinced one of her supervisors for me to pay my phone so I had to give her MY CARD DETAILS over the phone which made me extremely uncomfortable but this was the last thing I was complying with.nnThey know their way, this worked. If you can, avoid at all costs and travel to another country.
RUDE PASSPORT COLLECTION STAFF: here's the story. PHOTO ATTATCHED taken from the public street, therefore compliant with the law - although I have taken the courtesy of blocking any potentially sensitive informationnnAs I am called to the desk, the woman rudely asks for my documents and rolls her eyes at me when I ask for clarification. This is no exaggeration she begins to sarcastically respond to me when I ask her to confirm if this is the right document. She says to me phrases along the line of 'can't you read, it's right there' whilst I simply ask her to verify my documents - as is her job.nnFurthermore, her co-worker on the right questions if I am even a British citizen, falsely telling me my ID is invalid and not what a British citizen would have. This experience unfortunately aligns with other reviews, who have also felt racially profiled, and ridiculed.nnFollowing this, I ask for their names. They both refuse to give it to me. They then refuse to call their supervisor. I will be making a complaint of both customer service people at the passport collection office 12:43 Monday 2nd September 2024.nnAs a side note I also noticed they were rude to everyone who came before me as well. Serious disciplinary action is necessary.
Overall experience was good. Staff were really helpful and friendly. They were able to clear our doubts. Special thanks to staff who were helping us through out the application process. TLS contact for Switzerland.nnNearest train station is Wandsworth town.
I recently had a deeply frustrating and disappointing experience at TLS London, and I feel compelled to warn others about the unprofessionalism and inefficiency I encountered. From the moment I arrived, it was clear that customer service was not a priority. The staff were rude and dismissive, offering little assistance and barely acknowledging the concerns of those waiting.nnDespite having an appointment, I was left waiting for an unacceptable amount of time, with no explanation or updates provided. The entire process seemed disorganized, with staff frequently misplacing documents and providing conflicting instructions. The lack of communication throughout was astounding, leaving many of us confused and frustrated.nnTo make matters worse, the facility itself was overcrowded and poorly managed, with no regard for social distancing or comfort. People were left standing for long periods due to insufficient seating, and the overall atmosphere was chaotic.nnFor a service that should be straightforward and efficient, TLS London was anything but. Their unprofessional approach, lack of organization, and complete disregard for customers' time left me thoroughly disappointed. I would strongly advise anyone to reconsider before using their services.
Visited TLS contact for applying Germany visa for my son. Receptionist looked at documents and said one of the parents sign is missing in consent form but still let me thru to the counter. Counter guy informed me that they can’t accept application and asked me to reschedule although I did say I will submit my wife’s consent letter via email or post. He insisted to get my wife to appointment. I did inform that it took good 6 weeks time to get an appointment so rescheduling another appointment is hasslenfor us. He did insist to reschedule with no consideration at all. After 6 weeks of late nights hassle I got an appointment again. This time both my wife and myself traveled along my son to their office as per their advise. Security at front door said only one parent allowed inside, we were surprised by that and I did inform that we were advised to come. My wife had to wait in the cold outside for sometime before she find coffee shop near by. This time receptionist said all documents are good, I told them this is rescheduled appointment so you have to take one payment but they took payment twice although issue wasn’t really on my side. It was their advise to reschedule appointment. I waited inside for 4 hours to get someone to look at my documents and confirm. I see most of the staff was just chatting and going out for long breaks , don’t care about customers waiting. Screen waiting time is a joke. It just displays same numbers with no movement for hours.
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TLScontact - Visa Application Centre London map

Directions to TLScontact - Visa Application Centre London with public transportation

Ram Street 70 meters
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Wandsworth Plain 140 meters
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Wandsworth Southside 160 meters
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Southside Shopping Centre 240 meters
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Wandsworth Town Hall 240 meters
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