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Thurrock Council

  1. Grays
  2. West Tilbury Local Government Office
  3. West Thurrock Local Government Office

Reviews, get directions and contact details for Thurrock Council

Thurrock Council
Address: Civic Offices, New Rd, Grays RM17 6SL, UK
Phone: 01375 652652
State: Essex
City: Grays
Zip Code: RM17 6SL

opening times

Monday: 8:45 AM – 5:15 PM
Tuesday: 8:45 AM – 5:15 PM
Wednesday: 8:45 AM – 5:15 PM
Thursday: 8:45 AM – 5:15 PM
Friday: 8:45 AM – 4:45 PM
Saturday: Closed
Sunday: Closed

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Reviews
Poor service for Garden Waste Collection. We have paid £80 per year for this service.nOn Wednesday, May 01, 2024, I placed my brown bin outside my property before 6am. The bin collector arrived and moved the bin towards the main Sanderling Close. After a few minutes, the truck arrived but only collected my neighbor's bin, leaving mine behind. My bin only contained garden waste and had the payment sticker attached to it.nThis bin will now remain uncollected for two weeks.nnA few days after filing a complaint with the council, their truck came specifically to collect the contents of the garden bin. So, thank you Thurrock Council for addressing the complaint.
If I could give no stars I would, this council is a complete shambles and all they do is make the lives of local residents hell. Absolutely shocking staff on phone lines, no help and talking to you with attitude. Think it's a case of see how much we can get out of the residents in advance to try and foot their debts and bankruptcy.
Spoke to Thurrock council today regarding a closed road and parking bays not suspended as only open to residents. Put through to wrong department but chap was helpful but could only give me an emailnfor the department as the departments I needed havent a telephone. So it’s an urgent matter so emailed to receive a reply it could take 10 days to be dealt with. What use is that and in what other company would use this system. There’s a reason why people like to speak to people - Thurrock Council need to change this
I was coming to report some environmental problems in my area and to have support to clean a self only to give me a permit to go to the general waist to empty my van and thei just passed me for on to another with not results is unbelievable
Absolutely appalling pieces of work here. Was issued a parking fine in a residential area where you are required to have a permit where there are NO signs.nnWhen trying to submit evidence online to appeal, the website wouldn’t let me attach the files even though they were under the required 10mb size. Then I tried calling them up who ignored any comments I had to say about their website being broken probably is that way to remain corrupt, let’s be honest.nnOn the phone, I was told that there was a sign to represent this which I’m told was down the end of the road, turn right, across a zebra crossing, then further down that road until you get to a secret door where a little elf will ask you for the password before being slingshotted into France to find the sign underneath a wooden windmill nnThis is pathetic. There’s clearly been a sign torn off attached in the photo and the council have done nothing to replace it, but are happy to take money off of people due to the councils’ laziness. I normally pay for my failings as I can see when I’m at fault, but not when it’s clearly their own lack of care.nnSent an email to appeal it further and haven’t heard anything since. “It may take up to ten days for a response” Sure, okay. Ten days to wait so that my fine becomes the full amount nnGet a life.
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