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Thorpe Park Lodges

  1. Lincoln
  2. North Hykeham Lodging

Reviews, get directions and contact details for Thorpe Park Lodges

Thorpe Park Lodges
Address: Middle Ln, Lincoln LN6 9AJ, UK
Phone: 0800 612 2777
State: Lincolnshire
City: Lincoln
Zip Code: LN6 9AJ

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Reviews
Horrible customer service. After emailing and talking to someone over a week after staying their replies to my inquiries included them having "personal issues" and "having more important things" to help. Upon checking in, the floor was dirty and was clear it wasn't cleaned properly. Also, the glasses needed to be cleaned before use. Furthermore, they also have a 60 day cancellation/change policy to their reservations that is not posted on their website. This will not be mentioned until after a deposit is received. If you stay, enjoy knowing nothing can be changed if an emergency arises, might need to clean prior to using dishes/cups, and will get NO help if you need anything (unless it involves them getting more money). Look over everything....
7 years ago (04-01-2018)
We booked a week at Belfry Lodge no 4 through Sykes cottages using their 5 tick Deluxe section. On arrival we found the lodge to be far below Deluxe standard, incredibly basic and disgustingly filthy throughout (it took over an hour to clean both toilets - they were so bad). Because of our immediate complaints and photos sent to Sykes cottages whilst we were there, the owner evicted us after 3 days. Please read our full review on Trip Advisor as we would hate to think that anybody else would have to go through what we went through. Our review is posted by Wynne999 and headed "Disgustingly Filthy" (dated December 2017). It is a long review, but well worth reading. We are taking legal action to try and get our money back. You won't find our review on Sykes as they are refusing to post it due to the comments regarding the eviction and threats by the owners husband to "come and beat us up" which resulted in us having to call the police.
7 years ago (03-01-2018)
First class in all respects.Quite,staff very helpful.Would recommend to anyone,and everyone.
7 years ago (08-04-2018)
Great lodge. Nice location and convenient for the City of Lincoln. Well maintained grounds and hot tubs (each lodge has its own).
8 years ago (11-07-2017)
No real hot tub, misleading advertising and terrible customer service. I rarely ever write bad reviews because I think if there is an issue it is better to sort it out direct and most owners are happy to resolve issues and offer good customer service. However, following calls, many emails, and even letters we are being met with a wall of silence and I don't want anyone else to waste their money like we did with this provider so I have to give an honest review of our experience and flag that you won't necessarily get the hot tub shown in their pictures or what you paid for and there is a complete disregard for the customer once you have handed over your cash. We booked a lodge as shown in the picture on this site and their website. We booked a lodge for 5 people last Jan for a New Year break specifically because of the hot tub shown and we confirmed it all on email. When we arrived we did not get what we paid for. Our lodge had a "lazy spa" which is an inflatable pool with no seats - it is definitely not a proper hot tub and to make things worse it was a 2-4 person one when we were in a lodge for up to 6 people (there were 5 of us on this trip). We had planned to see in the new year in the hot tub as we have done for many years at places around the UK for a similar price and with great success - but the inflatable pool for only 4 people meant this could not happen this year. When we saw the excuse for a hot tub when we arrived we called to be asked to be moved to what we had paid for, were told they were full and someone would call back. They never did so we just made the best of it as there was no other option over New Year to book somewhere else that day. When I got home I emailed and someone did respond admitting we had been given an inferior lodge and asked what compensation we wanted. I said I thought that as we had been mis-sold and it ruined New Year we should get a refund. They then got angry, rude and then refused to communicate. I have emailed, and even written to the owners home address but they just won't respond. It is a pathetic way to deal with customers who have paid a lot of money and it is shocking that their images still show hot tubs that you may not get if you are unlucky enough to get certain lodges - several of the other lodges on site had the weird small blow up tub we had. So be warned, their advertising is misleading, you may not get what you paid for and if you don't and complain they will treat you with silence and contempt.
8 years ago (21-01-2017)
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