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Reviews, get directions and contact details for The White Collection Ltd

"Our Flagship Stow furniture store is idyllically located in the beautiful town of Stow-on-the-Wold, in the heart of The Cotswolds. Feel free to pop in, wander round, take a pew, and if you need any help give one of the furniture aficionados at our furniture store in Stow a nudge and they’ll assist you. If you’d like to see a specific item from our wide range of oak and pine furniture, why not call us on 01451 828 185 to check it’s in-store, ready for viewing. We offer customer parking on nearby Fosse Way. Well behaved dogs are also welcome!"
Address: 3 Brewery Yard, Sheep Street, Stow on the Wold GL54 1AA, UK
Phone: 01451 830319
State: Gloucestershire
City: Stow on the Wold
Zip Code: GL54 1AA

opening times

Monday: Closed
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed


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Reviews
I didn’t know how to leave a review for their online service hence I’ve picked the flagship store. NB not a review of the on site store. Have ordered few pieces from them over the years. First item 3 years ago. Affordable, nicely finished no fuss book shelf. Recently purchased beautiful oak wardrobes. Unfortunately one of them had scratches on them and cotswold CS have gone out of their way to send replacements and to provided a small discount. Furniture quality is good especially the wardrobes and kitchen furniture and customer service is outstanding. Will be buying more items over the years.
The location based in an old inn is perfect to display the quality furniture on offer. Helpful staff were interested and dealt with our many questions. We returned to purchase the following week after benchmarking their products against rivals. We are now waiting for the items to arrive.
Very disappointing experience with the quality of your furniture. After 2 years our wardrobe has an infestation of wood wasp, going back to when it used to be a tree, so it was sold with the eggs in it. Customer services won’t/can’t do anything. Beware purchasers!
Totally agree with the other more recent reviews on here. This is our second time ordering with Cotswold Company and both times items have arrived damaged! Customer service is absolutely shocking, no compensation for damaged items and still tried to charge us the delivery fee!
DO NOT BUY FROM THESE GUYS - we've taken delivery of two items now - a dining table and bench. Both are damaged. You'd be better spending your money in IKEA.
Decided to look for a table at the Cotswold Company as I couldn’t see what I wanted at IKEA. They had lots on display and I purchased a dining table with gloss, white legs and an oak top. I’m very satisfied
Manager speak in erotick way to customers. You feel like he hit on you. Did not like that. Shop is nice but items are poor quality and expensive
Disgusting customer service. Ordered an item online which was due delivery last week. Wrong item was delivered and we were informed that our item had been left in someone’s garden. The item was rescheduled to be delivered 2 days later but instead they only arrived to collect the incorrect item they had previously delivered and forgot to bring our correct order. Third time staying in for a delivery as promised today and nobody has arrived. They now have our money and we, after 3 delivery attempts have no item. Was promised a call back today and surprise surprise, we haven’t heard anything. Please do not use this company unless you want a lot of unnecessary stress
We visited the Stow store to look at a couple of pieces of furniture that we had seen online and couldn't decide which was going to be best for us. The staff were very helpful without being pushy or overbearing, we've even got some ideas for other rooms now. We did decide on a larder cupboard are now just waiting for its arrival. But we will certainly be having another trip out to this beautiful store, we'll its not really a store its more like an experience as the setting is an old pub if I'm correct I may be wrong but in any case it's a beautiful old rustic building perfect to show off the fine furniture in there. Anyway fingers crossed for a smooth delivery.
We visited the lovely Stow showroom where the helpful staff were on hand to show the items we looked at online. Having seen the furniture we made an order to fully kit-out our living room and dining room. The delivery arrived on time but a couple of pieces were damaged, they were repacked and returned by the delivery guys. This actually happened twice with one large item but the order was fulfilled eventually to our satisfaction. Customer services were helpful. We would still definitely order again as the furniture is of a high standard.
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