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The Village Surgery

  1. Harpenden
  2. Harpenden Health

Reviews, get directions and contact details for The Village Surgery

The Village Surgery
Address: 8 Amenbury Ln, Harpenden AL5 2BT, UK
Phone: 01582 712021
State: Hertfordshire
City: Harpenden
Zip Code: AL5 2BT

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: The Village GP Surgery, GP surgery near me, Village Surgery Covid vaccine, The Village Medical Centre, Davenport House surgery, Harpenden COVID vaccination centre, Addington Medical Centre, Spire Harpenden
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Reviews
~Very rude receptionists and long waits~ Post-COVID it’s really difficult to get an appointment. I once filled out the online form and only heard back a week later, once I’d already sought other means to be treated. It is written on the website that you’ll hear back in 2 days but that’s rarely the case. Recently, they cancelled my appointment last minute without rescheduling. As a result, I ran out of my medication which should not be abruptly discontinued. The receptionist was condescending and self-righteous, insisting that I did not need an emergency appointment or urgent prescription. She apparently knows more about my condition than I do, and refused to even ask a doctor for a prescription to tide me over until my next appointment - which hopefully wouldn’t be cancelled last-minute like my initial one. I work as a doctor, so her efforts to patronise me were futile. In the end, I registered with another GP on the same day, who obviously disagreed with their handling of my case. They said that the receptionist had helped the practice violate their duty of care and my new practice issued me with my medication on the same day I registered, noting the urgency.
I would like to say thank you so much to Dr Sheetal Purohit and the receptionist Sharon for all of their help recently. I came to the surgery a couple of weeks ago and both Dr Sheetal and Sharon have been very kind and helpful towards me. Both spent plenty of time with me and truly helped me. I felt very grateful for the help they gave me and I feel much better now. Thank you for your care and kindness.
Urgent calls result in lengthy conversations with robots, being placed in queues where nobody picks up or does pick up only to immediately hang up. Not fit for purpose. Update: receptionists have become so vile at this so called surgery that they hang up on patients.
I don’t often go to the doctors and now appointments are based mainly over the phone after filling in an online form to understand the nature of them. I have to say the call backs are so quick and the advice and support offered very much appreciated. Dr Gohil has been so kind and efficient over the phone consultation yesterday and provided me everything that I was looking for from this appointment, and wrote a letter for me on the same day which was more than I was expecting. Thank you so much Dr Gohil. Your efficient work along with your kind manner gives great reassurance and peace of mind to your patients
I found the reception team kind, friendly, efficient and professional.
What an amazing surgery this is ! I was recommended a physiotherapist from the village surgery by my orthopaedic consultant in June 2015 due to the many success stories that he had privy to From the moment I initially made contact with and spoke with the reception staff and then meeting the physiotherapist I was welcomed and completely put at ease. I was treated with respect, professionalism, empathy and more importantly I had access to an experienced professional who clearly knew exactly what she was both "doing"and advising me "to do" ie exercises that I needed to do when at home. At the start of this journey I truly thought that I would never be where I am today physically The pain discomfort and inconvenience re these issues initially had me thinking that there would never be "light at the end of the tunnel." And I'm not a negative person ! When I had a few relapses which was completely normal with this type of injury I was always encouraged, and then had the anatomical reasoning of "why this was happening" explained to me. This honesty and professionalism motivated me because it was reflected in my continued recovery. I felt like we "we were Team". One year on I am back to work, 95% recovered and still amazed at what Has been achieved with the support I received. Thank you again the Village surgery, I would highly recommend your services.
Changed to this practice after endless issues getting appointments at my previous one. Now I get them in an appropriate time frame. All the staff are pleasant and helpful. Slight mark down as repeat prescription service needs to be slicker.
Receptionists are rude, extremely unhelpful and refuse to book an appointment with your doctor
Fantastic surgery I've been with them for 21 years and they have been great
Efficient and effective
Comment on this business

The Village Surgery map

Directions to The Village Surgery with public transportation

Amenbury Lane 70 meters
307
HA1
HH1
The George PH 120 meters
321
357
366
45
610
HH1
The George PH 140 meters
The George PH 170 meters
307
321
357
366
45
610
HA1
HH1
Harpenden Railway Station 240 meters
307
357
366
45
610
HA1
HH1

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