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The Thatched Cottage Inn

  1. Shepton Mallet
  2. Shepton Mallet Lodging

Reviews, get directions and contact details for The Thatched Cottage Inn

The Thatched Cottage Inn
Address: 63-67 Charlton Rd, Shepton Mallet BA4 5QF, UK
Phone: 01749 342058
State: Somerset
City: Shepton Mallet
Zip Code: BA4 5QF

opening times

Monday: 11:00 AM – 2:30 PM, 5:30 – 9:00 PM
Tuesday: 11:00 AM – 2:30 PM, 5:30 – 9:00 PM
Wednesday: 11:00 AM – 2:30 PM, 5:30 – 9:00 PM
Thursday: 11:00 AM – 2:30 PM, 5:30 – 9:00 PM
Friday: 11:00 AM – 2:30 PM, 5:30 – 9:00 PM
Saturday: 11:00 AM – 2:30 PM, 5:30 – 9:00 PM
Sunday: 12:00 – 7:00 PM

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Reviews
Came here for a family Sunday lunch and quite disappointed.nnI ordered first out of the group and informed the server of my gluten allergy. I was not shown the allergen matrix. The gluten free roast pork is a regular roast - but no gravy and no yorkshire pudding, this was not mentioned when ordering. The meat and potatoes were both dry and resorted to having ketchup with my meal. Bit different to the traditional roast I was expecting. One member of the party ordered the vegetarian Roast Butternut Squash. She claims it tastes like “pumpkin guts” and found it inedible.nnDessert was a bit of a nightmare. The menu states the lemon cheesecake is gluten free. Was really looking forward to it. When it arrived I confirmed with the waiter if it was gluten free, he said if that’s what the menu says then yes. Took a couple bites and he ran back to say it was in fact, not gluten free. He did seem super concerned and very apologetic but was not an ideal mistake to happen. Just glad I hadn’t had any more than I did. Shame though because it did taste delicious!!nnReceived no apology from any management which was distasteful. They did remove it off the bill for us. Wouldn’t recommend this for anyone with allergies.nnWhen we spoke to the manager as we left they apologised for the “oversight”. It did not appear that they were in any rush to make changes to the menu. This was not a fault of the server but the lazy and disinterested management.
This is our first time to The Thatched Cottage and we left quite disappointed. The menu is very small so not much choice and everything that is on there is overpriced.nnPortion sizes are very small but the mains are to a good standard. Desserts however are very poor. I ordered sticky toffee pudding. Which the waiter even described as a brownie. It was very dry and lukewarm.nnThe staff here however are excellent, very friendly, funny and welcoming.nnI would return here again but for drinks only.
Right so, decided to go out to the thatch cottage on a Sunday for the Sunday roast with some family and the quality of the mains, drinks and desserts was lovely but the price is a bit on the expensive size considering the portion sizes, there was 6 of us and a infant. We had one slice of meat each, 2 roast potatoes, each 1 carrot each, 1 parsnip each and a Yorkshire pudding each. We was given one small dish of veg which included broccoli and cabbage. And had to spend a extra 5 pound for a small portion of cauliflower cheese. Don't get me wrong the quality is lovely but the price is a bit extreme for the portions and needed to eat another meal afterwards to satisfy ourselves.
Popped in on our way back from Shepton Flea Market looking for a Sunday Lunch. The place was really clean, with enough patrons for there to be an atmosphere without being too loud or crowded. Service was really quick and polite. Beef was a bit over done, as was the extra crispy Yorkshire pudding, while the roast spuds were under cooked. Had to ask for extra gravy. Fruit crumble was excellent and a generous portion but had to ask for extra custard as the small pot was definitely not enough. Overall a good experience with room for improvement.
I stayed here for 3 days whilst doing a course in the local area. The pub was lovely, cosy and inviting. My room was snug, clean and quiet. The staff were some of the nicest people I've met in a long time - kind, attentive and friendly! I felt able to relax here and well looked after. Would highly recommend!
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