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The Private STI Clinic

  1. Cardiff
  2. Caerphilly Hospital

Reviews, get directions and contact details for The Private STI Clinic

About

We are a private doctor-led STD testing clinic.We offer treatment of STDs, contraception and sexual health advice.Confidential, instant or 24hour results.

Address: 4 Ivors Street, Fleur-de-Lys Newport, Caerphilly, Cyncoed Rd, Fleur-de-lis, Cardiff CF23 6PA, UK
Phone: 0845 868 4480
State: Caerphilly
City: Cardiff
Zip Code: CF23 6PA

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:30 AM – 12:30 PM
Sunday: Closed

Update Info

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Reviews
Can’t get seen or speak to people when you need to …bad services
So bad. No voicemail for reception and you'll be extremely lucky if they answer. Emergency regarding medical termination of pregnancy, was told to leave a voicemail with the nurse who never got back to me. Luckily work in obs and gynae elsewhere so sorted myself.... Go elsewhere if poss Not my account
Called the team, great response regarding my appointment. Spoke to 3 staff members including a doctor who were all very good it seemed to schedual me in. I'm just waiting for a call back as they said it was urgent... That was 29 days ago... So... Any day now!
Was on hold for an hour, gave up in the end. When I've been before I've had to spend hours waiting even when I've managed to make an appointment. Not a happy bunny, especially as there isn't really any choice other than here in Cardiff. Just because they're a public service does not mean they can provide a substandard service and treat people badly.
Called for an appointment as it says on the website and waiting 3 hours in the queue on the phone to then be told they don't do appointments anymore, I can only walk-in. Massive waste of my time, do not bother calling the number. Really need better services for this.
Arrived at 9.30am with crippling pain informed the receptionist of this, was not offered any painkillers. Waited 3 and a half hours to be sern- despite the fact that I was number 13 in the queue. They called people who had arrived later an hour later, before people who had been there for a similar length of time to myself
been calling every day for the past week, no one is ever available to take my call. a joke.
Takes a while to be seen and appointments are simply arrival times. Would be helpful if they had some afternoons where appointments were available
Don't bother calling this number because they will never answer you. I've been calling multiple times but nobody seems to be available and you can't go there given the current situation.
Call a thousand times you won't get through, absolutely pathetic, for emergencies, go to another health board and to a walk in. This place is utterly inept.
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