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The Old Rectory

  1. Wells
  2. Shepton Mallet Bus Station

Reviews, get directions and contact details for The Old Rectory

Address: Wells BA5 3QN, UK
State: Somerset
City: Wells
Zip Code: BA5 3QN

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Reviews
I cannot recommend the Old Rectory and its staff enough. The staff have worked tirelessly performing various shift patterns to keep our family members / residents safe during this pandemic - and are still doing so. Two staff members have even been awarded employee of the year awards through Sunshine Radio - well deserved. During the recent floods I can recall staff being ‘boated’ into work to support the care needs of the residents demonstrating a true desire to put our family and friends that reside their first. So I would personally like to sincerely thank you all from the owner, manager, carers, cooks, laundry staff and all those associated for helping to keep our loved ones safe. Keep smiling because your hard work is so very much appreciated, thank you all very much.
VERY POOR CARE Do not send a loved one to this property. Nicola the manager is negligent and Seth the owner is complicit in the negligence. The pair are bullies toward families of vulnerable people when the quality of their care is questioned. This is simply not a care home our relative should ever have had the misfortunes to stay ! Avoid.
A huge Thank you to the WHOLE team at The Old Rectory for absolutely everything you have done for Grampa. Your kindness, understanding and the continued support you gave not only Grampa but to us made all the difference to our family. Nicola and the team TYFBA!
The staff are very caring.,helpful . Go out of there way to listen to problems and sort them out, good communication with health authorities and family members.
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