The Imperial Hotel

Reviews, get directions and contact details for The Imperial Hotel

About

The Imperial Hotel, winner of the prestigious AA Hotel of the Year Wales 2010-11, in Llandudno’s with Leisure Facilities. www.theimperial.co.uk

Story

With spectacular and panoramic views across the bay, The Imperial boasts an outstanding reputation for food and service and a Two AA Rosette awarded A la Carte restaurant as well as being the only hotel in the resort to offer a health and fitness centre including swimming pool and two gyms, so guests are assured of a stylish and memorable stay.

Mission

To be the market leading 4 star hotel in North Wales, exceeding expectations at all times and delivering value way above the capabilities of our competitors

Products

Accommodation, Restaurant, Leisure facilities

Address: The Promenade, Vaughan St, Llandudno LL30 1AP, UK

Phone: 01492 877466

Website

ku.oc.lairepmieht@noitpecer

State: Conwy

City: Llandudno

Zip Code: LL30 1AP

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

We've stayed at the Imperial several times but this time came with the family and grandchildren. They thoroughly enjoyed it with a big family room. Staff in all areas are so friendly and helpful. They catered for us well at breakfast which has just about everything you could wish for by way of choice. We had a lovely meal in the restaurant and the bar does great cocktails and cappuccino at reasonable prices. Again attentive and friendly staff.nCan't wait to come back next year.

I recently stayed at the Imperial Hotel, and while the facilities were quite nice, my overall experience was marred by poor customer service. I didn't have the chance to try the breakfast due to traveling with my 7-month-old, but the real issue arose during check-in.nI arrived close to 1 AM and was charged £180, which I paid without hesitation. However, the next day, the front desk informed me that they had made a mistake and insisted that I pay the remaining balance, even though I had checked in very late. Essentially, I was being charged for the day prior, despite technically checking in the next day. I found this not only frustrating but also incredibly rude, as they refused to honor their own mistake.nThe attitude I received from the reception staff was appalling and really put a damper on my stay. It felt like they were more interested in extracting more money rather than ensuring a pleasant experience for their guests. In all my years of staying at various hotels, l've never encountered such poor customer service.nUnfortunately, this experience has left a very bad taste in my mouth, and I will not be staying at the Imperial Hotel again. I frequently visit Wales due to family and friends in the area, but they've lost a loyal customer because of this incident.

Please don’t book this Hotel it is not a 4 star hotel as advertised.nHotel from Hell.nI stayed for 2 nights at the quay hotel which is a proper 4 star hotelnThey didn’t have an extra night for 27 July. So I searched on google for a 4 star hotel. I ended up booking this hotel imperial based on the pictures on their website.nnI expected to be better or equivalent to the same room standard with the one I stayed at The Quay Hotel and Spar.nnI was shocked to see your room tired and in desperate need of redecoration. My children said this room and hotel is creepy. They didn’t want to spent a night in your room they wanted us to at least go to a budget hotel like premier inn where at least their standard is predictably and they also maintain high standards of cleanliness at the most.nnYour hotel was horrible. The carpet was stained. The table top with tv had stains and dusty. The room was covered with dusty across the room and on lamp shades. Markings all over the room  walls.  The corridors stink. I couldn’t drink tea in the room the kettle had stains inside on the filter. What kind of a 4 star hotel is this?nnYour pictures on your website are deceiving they don’t show the true reflection of your rooms. This is really not good cheating people to book your hotel based on misleading pictures. I will never stay again in your hotel or recommend anyone.nnI  am going to leave a review of my experiences on all the platforms you are advertising your hotel so that we stop you guys misleading people with the pictures that are not a true reflection of your tired rooms that are desperate for redecorating. There is no value for money.nnI took a lot of pictures during my stay at your  hotel which I am going to use for the reviews. I thought I should bring this to your attention before I leave the reviews.

We were extremely surprised at how nice the hotel is. Yes, it's slightly chintzy, yes it could do with a bit of a touch up here and there with paint. But overall a really good hotel, great size room 522, balcony with a lovely view, clean and extra pillows. Amazing gym and a good size pool. Bar area had a nice relaxing  atmosphere. We will definitely stay again.

We only popped in for lunch. Nice wine and ambience but we waited ages and ages for our sandwiches and upon chasing found that they had forgotten! They weren't brilliant when we eventually got them either and then we had to ask for cuttlery. No one seemed to be taking charge so quite poor considering that this is a 4 star hotel. We won't be going back.

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